Role Overview
The Agency Success Manager will define the agency success motion at Tern, segment the book, set the engagement model, and build the playbook for how we support agencies at scale without losing relationship quality. This is a growth and revenue driving role not a traditional CSM job tracking engagement data and logins. You'll be a strategic consultant and partner to our most influential agencies, helping them use Tern to grow their own businesses.
What You Will Do
Define the agency success motion at Tern from near day 1. Segment the book, set the engagement model, and build the playbook for how we support agencies at scale without losing relationship quality. Own post-sale success for agencies above the GMV threshold. Build activation plans at go-live, drive integration adoption, and run structured business reviews tied to growth outcomes.
Why It Might Be a Fit
5+ years in customer success, account management, strategic consulting, or a senior sales role with direct ownership of adoption and revenue growth metrics in a post-sale capacity. Experience managing a meaningful book of business across account sizes and a track record of driving measurable growth, not just maintaining it.
Requirements
- 5+ years in customer success, account management, strategic consulting, or a senior sales role
- Experience managing a meaningful book of business across account sizes
- Track record of driving measurable growth, not just maintaining it
- Comfortable operating across both SMB/mid-market velocity and enterprise complexity
- Strong instincts for how to drive adoption at an agency or team level
Benefits
- Competitive salary
- Equity
- Benefits package
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