Overview:
SOFTSWISS continues to expand the team and is looking for a Middle AI Automation Engineer.
We need a true, experienced and accomplished professional who shares our culture and values.
Purpose of the role:
You will be responsible for designing, developing, and maintaining AI-powered automation solutions that replicate and streamline complex back-office tasks across internal systems and third-party platforms, driving efficiency, scalability, and innovation within the company.
Key responsibilities:
- Design, build, and deploy automation bots and workflows to replicate back-office tasks
- Integrate AI bots with internal backend systems, Jira, Customer.io, Intercom, and other tools via APIs
- Develop browser-based automations that open browser windows, interact with site elements, and replicate human actions
- Collaborate with AI teams to combine multiple AI models and services into cohesive automation solutions
- Stay updated on AI trends, tools, and frameworks to develop innovative in-house AI-driven automation
- Troubleshoot, optimize, and maintain existing automation scripts and bot frameworks
- Document automation processes and ensure robust error handling and monitoring
- Work closely with cross-functional teams to understand task workflows and translate them into automated solutions
Required Experience:
- 3 years of experience
- Strong proficiency in JavaScript and/or Node.js for developing automation scripts and APIs
- Experience with API integrations and automation platforms
- Familiarity with AI technologies, natural language processing, and bot frameworks
- Knowledge of common back-office tools such as Jira, Customer.io, and Intercom is a strong plus
- Ability to architect scalable automation solutions that integrate multiple AI services and backend systems
- Ability to work collaboratively in a fast-paced environment
- Passion for AI trends, emerging technologies, and automation best practices
Nice to have:
- Experience with conversational AI or chatbot development
- Experience creating browser-based automations, including opening browser windows, interacting with site elements, and replicating human actions (e.g., using Puppeteer, Playwright, or Selenium)
- Exposure to cloud services (AWS, GCP, Azure) and serverless architectures
- Understanding of data privacy and security considerations in automation
Our Benefits:
- Full-time remote work opportunities and flexible working hours
- Private insurance
- Additional 1 Day Off per calendar year
- Sports program compensation
- Comprehensive Mental Health Programme
- Free online English lessons with a native speaker
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events
Originally posted on Himalayas
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