The Role
The UK AI Workplace Transformation Lead is responsible and accountable for the successful leadership, management, quality, and delivery of the UK AIWT team. Reporting to the Global AIWT Practice Lead, this role combines team leadership, commercial accountability, and hands-on delivery, with an expectation of approximately 30% utilisation in client delivery.
The role requires strong expertise across Microsoft 365, Power Platform, Copilot, and AI concepts, alongside the ability to connect AI capability to real-world business outcomes.
What You'll Be Doing
Leadership
Lead, coach, and develop a high-performing UK AIWT team
Act as a role model, championing company values and consulting excellence
Drive capability building across change management, AI-integrated delivery, and cross-functional collaboration
Manage team skills and structure to ensure scalability, growth, and future capability needs
Support delivery of practice objectives alongside the Global Practice Lead
Business Impact
Own and deliver revenue and delivery performance for the UK AIWT team
Ensure quality, consistency, and speed of delivery across engagements
Lead strategic client relationships, including account planning, growth strategy, and delivery oversight
Drive commercial growth, including upsell opportunities and pre-sales support
Contribute to shaping and refining service offerings to position AIWT as a key differentiator
Problem Solving & Innovation
Support development of intellectual property, frameworks, and scalable delivery models
Contribute to strategic thinking around AI, change, and advisory capabilities
Monitor market trends (UK/EU) and evolve service offerings in line with Microsoft and industry changes
Establish the UK AIWT team as a thought leader through content, events, and industry engagement
Communication & Influence
Represent the UK AIWT team at leadership, client, and partner level
Act as the senior escalation point for complex client or internal challenges
Provide leadership input into resourcing, delivery, and operational forums
Contribute to go-to-market messaging, thought leadership, and strategic narratives
What We're Looking For
Experience
Proven leadership experience managing high-performing consulting or delivery teams
Strong background in AI Workplace Transformation, change management, or consulting
Experience working with Microsoft 365, Power Platform, Copilot, and related technologies
Demonstrated experience in owning revenue, delivery performance, or business growth
Technical & Domain Knowledge
Strong understanding of Microsoft 365 ecosystem, Power Platform, and Copilot Studio
Working knowledge of AI concepts such as Large Language Models (LLMs) and applied machine learning
Understanding of governance, operating models, and enterprise AI adoption strategies
Ability to connect AI capabilities with tangible customer outcomes
Skills & Competencies
Strong leadership and team development capabilities
Commercial awareness and ability to drive business growth
Excellent stakeholder engagement and influencing skills
Strategic thinking with the ability to translate vision into delivery
Strong problem-solving and innovation mindset
Confident communicator, able to engage at senior and executive level
Proactive, solutions-focused approach with a “can do” attitude
Core Competencies
Leadership & Team Development: Builds, develops, and scales high-performing teams
Business Impact: Drives revenue, delivery excellence, and client growth
Communication & Influence: Engages and influences senior stakeholders effectively
Problem Solving & Innovation: Leads development of new ideas, services, and delivery approaches
Strategic Thinking: Aligns AI capabilities with business outcomes and market trends
Why Join Changing Social
Be part of a growing company operating across the UK and US
A genuinely people‑first, values‑led culture
Opportunity to grow, influence, and develop alongside the business
Fully remote (UK‑based), with trust and flexibility built in
25 days annual leave + 8 bank holidays (with flexible bank holiday options)
Additional annual leave for long service (up to 5 extra days)
Pension scheme and Health Cash Plan (Medicash) covering dental, optical, physio & mental health support
Access to Smart Hive perks, discounts, EAP, and wellbeing tools