Apptad - Desktop Support

Job title: Apptad - Desktop Support in Washington DC at Apptad
Company: Apptad
Job description: Title :Desktop SupportLocation : Washington D.C.(Onsite)Job Description :Sr: Deskside Support Job Duties

• Resolve Windows and Mobile tickets

• Work in person and remote tickets
• Point of escalation for team before sending to engineering
• Assist with Mac tickets as needed
• Image and prepare windows devices for replacements
• Perform various tests for engineering and provide feedback

• new devices
• new windows versions
• new versions of image
• other miscellaneous tests as requested
• Create guides for new processes and those lacking a KB
• Track new widespread issues in detail for report.
• Use apple business manager to add devices to MDM when required
• Use Calero portal when in need of additional information on customer s devices
• Resolve mobile issues using AirWatch
• Handle VIP issues when requested by customer management
• General knowledge and familiarity with customer systems and procedures

Expected salary:
Location: Washington DC
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