myKaarma is a leading provider of fixed ops solutions for the automotive industry, offering a SaaS platform that enhances communication and efficiency for dealership service centers. The Associate Application Setup Consultant will support the configuration and optimization of dealership software post-implementation, ensuring long-term customer success and improving dealership workflows.
Responsibilities
- Serve as a key resource for dealerships after initial software setup, supporting ongoing configuration and optimization needs
- Understand and respond to dealership workflows, identifying opportunities for improved efficiency and better software alignment
- Collaborate with the Customer Engagement Management, Scheduler, and Service Cart teams to deliver a cohesive customer experience
- Help translate dealership feedback into actionable software changes or enhancements without disrupting existing workflows
- Contribute to the development and refinement of internal documentation and customer-facing resources
- Proactively communicate any roadblocks and escalate when necessary, ensuring timely resolution
- Participate in the continuous improvement of our implementation and support processes
- Mentor internal team members on product knowledge to enhance cross-functional understanding
Skills
- Experience working in a dealership environment, especially within Fixed Operations
- Familiarity with automotive scheduling and Multi-Point Inspection (MPI) tools
- Customer service experience
- Strong communication and interpersonal skills
- Working knowledge of Google Workspace (Gmail, Calendar, Sheets, Forms, etc.)
- Previous experience in a Dealership management system or 3rd party application support
- Working knowledge of Salesforce or other CRMs
- Experience with the myKaarma suite of products and 'Admin Tool' portal is a plus
Benefits
- Flexible Work Environment: We embrace a high-performance, flexible structure that values freedom and responsibility.
- Health and Wellness: Comprehensive medical, dental, vision, life, and disability benefits, along with wellness and telework stipends.
- Time Off: Generous vacation time to recharge and balance life outside work.
- In-Office Perks: Enjoy dog-friendly offices and unlimited snacks or refreshments on-site.
Company Overview
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