Position Title: Associate Director for Student Well-Being Position Type: Regular Hiring Range: $96,600.00 to $113,600.00 per year; Compensation will be based on education, experience, skills relevant to the role and internal equity. Pay Frequency: Annual A. POSITION PURPOSE The Associate Directors primary focus is tending to student well-being through direct service to students who are… confronted with issues that impact their personal well-being. The Associate Director supervises the Assistant Director for Student Well-Being and together these positions serve as the primary response team within the Office of Student Life team to address and coordinate efforts for individual student of concern needs. This person also proactively addresses the needs of students through programming and informing the campus community about provided services, programs, policies, and protocols designed to meet student of concern needs. The Associate Director serves in the Office of Student Lifes 24/7 on-call rotation. B. ESSENTIAL DUTIES AND RESPONSIBILITIES 1) Student Well-Being and Advising Lead student well-being work and initiatives within the Office of Student Life. Responsible for reviewing all Student of Concern referrals, assessing the severity and complexity of the case, and determining the proper case management approach, inclusive of delegation of the case which at times is to another campus department. Serve as the direct supervisor for the Assistant Director for Student Well-Being and a Graduate Assistant providing leadership, direction, guidance, and support. Serve as the chairperson of the Student Well-Being Team (SWT). The SWT identifies and implements responses to students with significant well-being issues. Serve as a member of the Behavioral Concerns Team (BCT). The BCT meets on a regular basis to address disruptive student behavior and assess risk of harm to self and others. Remain abreast on research, current trends, practices and legal issues pertinent to assessing risk of harm, well-being, and student life. Conduct outreach to campus departments that serve select student populations such as, though not limited to, Drahmann Advising and Learning Resources Center, LEAD Scholars, Global Engagement, Athletics, Office of Accessible Education, Office for Multicultural Learning, ROTC, and graduate programs to assist those departments in meeting the unique needs of their students. Responsible for the development and implementation of campus programs and training throughout the year often in partnership with campus departments. Consult with students, staff, faculty, administrators, parents, and outside agencies as appropriate regarding student of concern issues. Initiate appropriate responses to student of concern issues including communication with campus entities, creation of publications and development or support of student programs. Work with the graduate programs to maintain a consistency regarding the application of student life related policies, protocols, and services among the graduate student population. Assist with walk-in student requests and needs, incident reports, and other general student issues. 2) Staff Supervision and Development Recruit, select, train, and evaluate staff member(s) Provide direction and leadership Develop talent, skills, and abilities of those supervised Foster a culture of care and team building Review and approve timesheet(s) Create and educate to workplace expectations Submit and maintain all appropriate Human Resources Staff Employment requirements 3) Policy and Procedure Development, Interpretation, and Implementation Serve as a University resource for student well-being and related issues, on and off campus, inclusive of communicating with parents and guardians. Responsible for policy interpretation and its implementation for student well-being and related matters. Provide advice, consultation, and support in the development of University-wide policies and procedures, and responses to issues and trends affecting the campus. 4) Team Member and Other Responsibilities Serve as a member of the Office of Student Life team by assisting colleagues in the office when student conduct and student of concern caseloads are impacted. Participate and sometimes lead the development of new initiatives, services, and programs pertaining to student life. Serve on University-wide committees as a representative of Student Life as appropriate to areas of responsibility. C. PROVIDES WORK DIRECTION Supervises the Assistant Director for Student Well-Being and Graduate Assistant. Direct work to student assistants and work as a teammate with colleagues in the department. D. GENERAL GUIDELINES Recommend initiatives and implement changes to improve quality and services. Identify and determine cause of problems; develop and present recommendations for improvement of established processes and practices. Maintain contact with customers and solicit feedback for improved services. Maximize productivity through use of appropriate tools; planned training and performance initiatives. Research and develop resources that create timely and efficient workflow. Prepare progress reports; inform supervisor of project status; and deviation from goals. Ensure completeness, accuracy and timeliness of all operational functions. Prepare and submit reports as requested and required. Develop and implement guidelines to support the functions of the unit. E. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred. Santa Clara University is committed to diversity and inclusion; therefore, it is vital all candidates seeking employment be committed to and demonstrate skills, knowledge and awareness to serve the unique needs of our diverse campus community. Knowledge Knowledge of the Jesuit mission of the University, strategic initiatives, and major developmental issues of students at a highly selective, multicultural, residential university. Understanding and support of the Jesuit tradition of education and a commitment to the fundamental values of service to others, community, and diversity as well as commitment to and demonstration of skills, knowledge, and awareness to serve the unique needs of the diverse campus community of Santa Clara University. Thorough understanding of Student Development Theory. Skills Organizational skills, including time management, multitasking, and project completion. Oral and written communication skills, including experience in delivering workshops and speaking to groups of various sizes. Commitment to customer service, both internal and external to the university. Competency in working with students of different cultural, ethnic, racial, and socioeconomic backgrounds with special sensitivity to how personal experiences affect the transition into the University environment. Evidence of strong analytical and problem-solving skills. Experience with technology, database management, social media, and digital communication. Abilities Demonstrated ability to: Cultivate collaborative interpersonal relationships with internal and external constituencies. Provide clear, effective, and timely written and verbal communication to a variety of internal and external stakeholders. Exercise sound judgment and provide a high level of professional discretion and integrity in handling confidential, sensitive information. Complete projects of varying complexity from inception through implementation and assessment with minimal supervision and direction. Work independently, prioritize, and be flexible. Work beyond conventional business hours by having the flexibility to work in the evenings and on weekends when necessary. Education and/or Experience Masters degree, or equivalent experience, in higher education administration, college student services, education, counseling, social work, or related field. Minimum of 6 years of progressively responsible work in an academic setting or related field. Minimum of 2 years of experience addressing students of concern / student well-being issues or equivalent experience in a non-educational setting. Trained to use the NaBITA Threat Assessment Tool and SIVRA-35 with appropriate NaBITA certifications preferred. Proficiency in Maxient Conduct Manager software system preferred. Experience with building community and addressing student safety and personal needs in the context of a student residential program preferred. Experience with project management, publications, external relations and policy articulation and implementation preferred. Bilingual / fluent in multiple languages (e.g. Spanish, Mandarin, Cantonese) preferred. F. PHYSICAL DEMANDS The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation. Considerable time is spent at a desk using a computer terminal. May be required to travel to other buildings on the campus. May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations. May be required to occasionally travel to outside customers, vendors or suppliers. Required to participate in the on call 24/7 rotation with the ability to respond to a location at times in a timely fashion. G. WORK ENVIRONMENT The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Typical office environment. Mostly an indoor office environment with windows. Offices with equipment noise. Offices with frequent interruptions. EEO Statement Equal Opportunity/Notice of Nondiscrimination Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara Universitys equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/ COVID-19 Statement The health and safety of the University community is a top priority. The University strongly recommends that all employees are fully vaccinated for COVID-19 as the vaccination and boosters are safe, effective tools that significantly minimize the chances of serious illness and hospitalization. Please contact Human Resources if you have any questions. Telecommute Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states. Title IX of the Education Amendments of 1972 Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. Information about Title IX can be found at www.scu.edu/title-ix. Information about Section 504 and the ADA Coordinator can be found at https://www.scu.edu/oae/, (408) 554-4109, [email protected]. Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR). Clery Notice of Availability Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website . To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences. Americans with Disabilities Act Santa Clara University affirms its commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources, and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at [email protected]. Santa Clara University is a comprehensive Jesuit, Catholic university located in Californias Silicon Valley, offering its 8,800 students rigorous undergraduate curricula in arts and sciences, business, and engineering, plus masters, Ph.D., and law degrees. Santa Clara University strongly recommends that all employees are fully vaccinated for COVID-19 as the vaccination and boosters are safe, effective tools that significantly minimize the chances of serious illness and hospitalization. Santa Clara University does not sponsor work visas for staff positions. If hired, as a condition of employment with the University, individuals must provide verification of their identity and eligibility to work in the United States. Santa Clara University offers a comprehensive benefits package for benefit eligible employees with programs and resources designed to promote and sustain personal health care, well-being, and the financial objectives of our employees and families. Visit our benefits page for more information
