Snap-on is a leading global innovator and manufacturer of tools and equipment for professional users. They are seeking an Automotive Equipment Technician responsible for service call completion, problem-solving, equipment installation, and repair within the assigned territory.
Responsibilities
- Repair, maintain, and install equipment in the assigned territory. Follow clearly established standards for repair protocol, response times, prioritization, and customer communications
- Assists with complex customer problems
- Responsible for call completion and closure for all customers in the assigned area
- Manage customers' equipment needs during and after warranty periods
- Resolves customer problems and ensures customer satisfaction
- Sells contracts, updates/upgrades, and parts in the assigned territory
- Calls on customers prior to the warranty or contract termination date
- Makes cold calls to pursue the sale of service contracts
- Schedules regular site visits with customers in order to provide timely, accurate equipment service
- Assists with the collection of outstanding receivables
- Administrative duties as required
- Ability to resolve customer problems and ensure customer satisfaction
- Assists with the collection of outstanding receivables
- Administrative duties such as on-site signatures form customers, inventory management, and fleet management
- Collaboration with Snap-on Equipment Sales Force
Skills
- Associate's Degree in a technical field, military training, or equivalent with 1-5 years of experience
- Basic knowledge of pneumatics and strong mechanical skills
- Computer literacy on Microsoft Office products
- Knowledge of PC hardware repair
- Basic knowledge of undercar automotive operations
- Knowledge of all products serviced by Snap-on Inc. as well as knowledge of all internal procedures
- Ability to lift 45lbs and work in an environment where frequent walking, standing, bending, twisting, kneeling, squatting, and sitting while driving is required
- Strong communication skills. Ability to work with customers on a direct basis
- Must possess a valid driver's license
- Must possess the ability to work from home and be a self-starter
- Ability to follow Snap-on's Safety priorities and maintain a safe working environment, through awareness and focus
- Ability to further expand the use of Rapid Continuous Improvement in the day-to-day activities of the job, to help increase organizational capacity
Company Overview
Snap-on is a global innovator, manufacturer and marketer of tools, diagnostics, equipment, software and service. It was founded in 1920, and is headquartered in Kenosha, Wisconsin, USA, with a workforce of 10001+ employees. Its website is http://www.snapon.com.Company H1B Sponsorship
Snap-on has a track record of offering H1B sponsorships, with 4 in 2025, 4 in 2024, 1 in 2023, 3 in 2022, 5 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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