About Electrosonic
Electrosonic is Where Imagination Comes to Life.
At Electrosonic, our team is composed of passionate, highly intelligent, and energetic individuals who are eager to make a difference. We provide an environment where you will be challenged and inspired daily. If you seek excitement and want to be part of something unique, we invite you to join our Electrosonian family. Together, we will continue to shape the future of technology-driven experiences.
About the role
The AV Service Sales Coordinator supports Electrosonic's service sales and box sales activity from quote request through order entry, purchasing coordination, logistics follow-up, and billing readiness. This role helps keep customer requests, internal records, vendor activity, purchase orders, and equipment fulfillment moving accurately and on time.
This role requires strong attention to detail, proactive follow-up, clear written communication, and the ability to coordinate across Sales, Service Operations, Procurement, Logistics, Finance, and technical teams in a remote environment.
What you'll do
Key Responsibilities
Quoting & Sales Support
- Prepare and manage quotes for AV equipment, parts, box sales, and service-related requests using established internal processes and systems.
- Support customer portal activity for equipment requests, quote submissions, box sales, purchase order follow-up, and required documentation.
- Review incoming requests for needed details such as part numbers, quantities, pricing, ship-to information, required dates, and customer purchasing instructions.
- Follow up with customers and internal stakeholders on quote approvals, documentation, and next steps.
ERP, CRM & Order Administration
- Enter and maintain accurate information in CRM and ERP systems, including customer requests, order details, job numbers, labor hours, budget allocations, and status updates.
- Coordinate internal order setup so customer purchase orders, quote documentation, job records, and order details are aligned before work proceeds.
- Maintain organized records and status visibility so Sales, Service Operations, Procurement, Logistics, and Finance can track current activity.
- Identify missing information, incomplete approvals, or other blockers and follow up until resolved.
Procurement, Purchasing & Logistics Coordination
- Work with Procurement to obtain vendor pricing, part availability, lead times, purchasing support, and order confirmations.
- Support purchase order creation, purchasing workflows, and vendor follow-up in accordance with internal processes.
- Coordinate with Logistics to track equipment shipments, delivery status, receiving confirmation, tracking information, and related documentation.
- Help ensure equipment is properly received in the system and associated with the correct job, order, or customer request.
Billing Readiness & Reporting
- Support billing readiness by helping ensure customer purchase orders, quote approvals, receiving information, tracking details, and order documentation are complete.
- Coordinate with Finance and internal teams to resolve documentation gaps that could delay invoicing or order closure.
- Compile, update, and maintain sales reports, dashboards, order trackers, and internal status documents as needed.
Communication & Collaboration
- Serve as a coordination point between Sales, Service Operations, Procurement, Logistics, Finance, technical teams, vendors, and customers.
- Share clear, timely, and accurate information to support effective order processing, fulfillment, billing readiness, and customer satisfaction.
- Maintain a positive, collaborative, and service-oriented approach while following up on open items and helping move work to completion.
Qualifications
- Experience in sales coordination, order processing, procurement coordination, customer service operations, or administrative support in a technical environment.
- Audiovisual industry experience or familiarity with AV equipment, service workflows, integration projects, or managed services preferred.
- Experience working in CRM, ERP, quoting, purchasing, order management, or customer procurement portal systems.
- Strong written and verbal communication skills with the ability to coordinate across multiple departments.
- Highly organized and detail-oriented, with strong documentation habits and accurate system updates.
- Ability to manage multiple open items, prioritize tasks, and keep work moving without constant supervision in a remote environment.
- Proactive, reliable, resourceful, and comfortable chasing down answers until issues are resolved.
Work Schedule, Travel & Physical Requirements
- Standard workweek is 40 hours; flexibility may be required based on customer requests, internal deadlines, month-end needs, or urgent order activity.
- This is a remote role with limited travel expected unless required for training, meetings, or business needs.
- Ability to work effectively from a remote environment using standard business systems, communication tools, and internal documentation platforms.
Additional Information
This job description outlines the general nature and level of work expected of the AV Sales Coordinator role. It is not intended to be an exhaustive list of all duties and responsibilities. Job responsibilities may evolve based on business needs, customer requirements, and organizational priorities.
Salary based on experience: $27.00-$32.00 per hour
A day in the Life
- Inclusive Team Culture
At Electrosonic we embrace our differences. We are committed to furthering our culture of Diversity, Equity and Inclusion. We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
- Work/Life Balance
Our team puts a high value on work-life balance, offering a hybrid work environment, dependent of position. We believe maintaining the right balance between your personal and professional life is important to our team's overall well-being.
- Career Growth
We are dedicated to supporting our team members to grow a long-term career with us. We have a broad mix of experience levels and tenures, and we support continuous learning and knowledge sharing.
- Compensation and Wellness
The salary range for this role is dependent on skills, experience, and qualifications. We offer a full range of health and wellness benefits that include:
- Medical
- Dental
- Vision
- Life and disability benefits.
- Wellness discount programs,
- 401k
- *Paid parental leave after 1 year of service.
- 12 company paid holidays
- 3 weeks of paid time off
Come be a part of a Global company that has been recognized for its superior and unsurpassed technology master planning and system integration.
With unique global capability, we deliver highly complex world-class projects, conference room technology, and executive briefing centers across a multitude of sectors.
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