Transforming Healthcare through Compassionate Member Engagement
At Signify Health, we're on a mission to revolutionize the healthcare system by making the home the central hub for care. We're seeking a highly motivated and bilingual individual to join our Member Engagement team as a Bilingual Outbound Call Center Representative. This remote role offers the chance to make a lasting impact on the lives of Medicare Advantage and Medicaid health plan members while being part of a dynamic and results-driven team.
Job Highlights:
- Position: Bilingual Outbound Call Center Representative - Remote
- Location: Work from home with a reliable internet connection
- Compensation: Competitive hourly rate of $15.00, with unlimited monthly commission potential
- Company: Signify Health, a pioneering healthcare company
- Start Date: Immediate openings available
The Impact You'll Make
As a Bilingual Outbound Call Center Representative, you will be the frontline representative of Signify Health, connecting with members of various health plans to offer, explain, and schedule free in-home or virtual healthcare evaluations. Your role is crucial in enhancing the healthcare experience for individuals who need it most. You'll work closely with our Member Engagement Managers to achieve departmental goals, ensuring high-quality customer service and productivity.
Key Responsibilities:
- Make an average of 50 outbound calls per hour using an automatic dialer system to offer healthcare evaluations and schedule appointments.
- Follow approved scripts to ensure clarity and professionalism, responding persuasively to member concerns.
- Present a positive, professional, and energetic demeanor to clients, health plan members, and team members.
- Meet daily productivity and quality targets, including making 300-400 outbound dials and setting 24 appointments per day.
- Adjust, reschedule, and cancel appointments as needed, ensuring seamless coordination between members and healthcare providers.
- Monitor performance results using designated reporting systems to optimize productivity and quality.
- Immediately report member complaints and escalations to Member Engagement Managers.
- Participate in peer coaching and adhere to HIPAA guidelines to maintain the highest standards of privacy and security.
The Qualifications We're Looking For
To succeed in this role, you should have:
- A High School Diploma or equivalent; call center experience is a plus.
- 1+ year of call center experience or 2+ years of general work experience, with a background in outbound sales or customer service being highly desirable.
- Proficiency in both English and Spanish, with excellent communication and interpersonal skills.
- The ability to work in a fast-paced, metrics-driven environment, using scripts and auto-dialer systems.
- Strong computer skills, with the ability to multitask and use multiple systems simultaneously.
- A commitment to adhering to a fixed daily schedule and maintaining a professional, quiet workspace at home.
Preferred Qualifications:
- Previous experience in a high-volume outbound call center environment.
- Familiarity with healthcare or insurance industries.
- Experience working with auto-dialer systems and CRM software.
What We Offer
At Signify Health, we believe in rewarding our team members for their hard work and dedication. As a Bilingual Outbound Call Center Representative, you'll enjoy:
- A competitive hourly rate with unlimited monthly commission potential.
- Comprehensive benefits, including medical, dental, and vision plans, with insurance starting on the 1st of the month after your start date.
- Bi-weekly pay and a 401K plan, along with an employee stock purchase program and tuition reimbursement.
- Employee discount programs and opportunities for career growth and professional development.
- A dynamic, supportive work environment that encourages continuous learning and improvement.
Work from Home Requirements
To work effectively from home, you'll need:
- A reliable internet connection with 10MB upload/download speed.
- A dedicated, quiet workspace that is free from distractions.
- To provide your own workspace furniture, while we'll supply the necessary equipment (computer, headset, etc.).
About Signify Health
Signify Health is at the forefront of transforming healthcare by connecting individuals with the care they need in the comfort of their own homes. With a network of over 9,000 mobile healthcare professionals and a robust technology platform, we're simplifying care coordination and improving outcomes for millions of individuals. Our commitment to innovation, quality, and compassion makes us an exciting place to build a career.
Ready to Apply?
If you're a motivated, bilingual individual looking for a challenging and rewarding role in a dynamic healthcare company, we encourage you to apply now. As a Bilingual Outbound Call Center Representative at Signify Health, you'll have the opportunity to make a real difference in the lives of others while growing your career in a supportive and innovative environment. Join our team today and be part of the future of healthcare!
Don't miss this chance to be part of a pioneering healthcare company that's changing lives. Apply now and take the first step towards a fulfilling career with Signify Health.
Apply Now