NJM Insurance Group is a leading mid-sized U.S. property and casualty insurance company focused on providing value-based insurance solutions. They are seeking a Business Process Operations Analyst I to support business users in technology and non-technology operations, assist in managing change, and optimize business processes.
Responsibilities
- Contribute to the execution of strategic business process initiatives collaborating with cross-functional teams across enterprise
- Support the launch of new products and services
- Demonstrate adaptability and core competencies in a dynamic environment
- Assists with managing change effectively while maintaining productivity and focus
- Maintain business process documentation and assist in optimizing business processes by assessing process challenges, analyzing deficiencies, and proposing business process improvements (BPI)
- Prioritize and support the implementation of business process enhancements
- Provide support to business users for process and technology adoption
- Monitor and triage end-user support requests
- Report and follow up on production issues, coordinate incident management
- Collaborate with technology teams and solution owners to resolve incidents
- Support department operations, including newsletters, town halls, website management, compliance, and onboarding
- Ensure seamless transition of technology initiatives to business users
- Collaborate with solution owners to understand and communicate process changes
- Assist with change management and rollout of new products and technologies
- Support training and communication for new launches and updates
- Coordinate cross-functional impacts and provide recommendations to leadership
Skills
- Minimum 0 – 3 years' experience in understanding and analyzing insurance business processes
- Demonstrate a strong work-ethic through ownership and accountability, taking pride in deliverables, managing priorities effectively, and supporting teams' interests
- Basic ability to determine the root cause of problems and create solutions that resolve these problems
- Strong verbal, written, and interpersonal communication skills
- Ability to collaborate with diverse multi-function teams
- Embracing a growth mindset by learning new tools, products, and business processes
- Bachelor's degree preferred
- Property & Casualty Insurance experience preferred
- Ability to learn quickly in a demanding environment and adapt to change
- Passion to challenge the current state and embrace change
- Knowledge of Insurance products and certifications from The Institutes is a plus
Benefits
- 401(k) with employer match up to 8% and additional service-based contributions
- Health, Dental, and Vision insurance
- Life and Disability coverage
- Generous PTO
- Paid Sick Leave
- Paid parental leave in addition to state-mandated leave
- Discretionary bonuses
Company Overview
NJM (New Jersey Manufacturers) is an auto, homeowners, renters, commercial auto, umbrella and workers' compensation insurance providers. It was founded in 1913, and is headquartered in West Trenton, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is https://www.njm.com.
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