What we're looking for:
Phoenix is scaling fast, and we’re just getting started! Coming off the back of our Series A, we’re doubling down on momentum: accelerating product growth, expanding our footprint, and sharpening our operations. We’re looking for a Chief of Staff to partner directly with our co-CEOs and cross-functional leadership team.
This is a high-impact, high-visibility role at the nerve center of the company. The Chief of Staff will help drive strategic planning, connect dots across departments, and keep the trains running on time; all while identifying opportunities to go further, faster. The ideal candidate will have proven success in a business management role, with a special focus on executive-level advising and interdepartmental collaboration. If you’re energized by complexity, thrive on ownership, and have a track record of turning chaos into clarity, this may be the role for you!
What you’ll do:
Work collaboratively with cross-functional leadership to organize and analyze large amounts of data across the Phoenix platform to inform leadership decision-making, including new business bets or yet-to-be-formed team structures
Work in tandem with senior leadership to dive deep into product, operations, and business data to surface key trends, guide decision-making, and influence long-term strategy for our growing treatment portfolio
Serve as liaison with staff, executives, senior leaders, and our co-CEOs regarding company climate, employee well-being, project updates, proposals, and general planning
Perform administrative tasks such as managing calendars, generating correspondence, planning and coordinating meetings, and scheduling facilities
Build clarity out of complexity by building strategic documents (memos, decks, org charts, models, roadmaps, etc.) that provide continuity and clarity to the senior leadership team, board, and the wider cross-functional Phoenix team
Maintain active decision logs for the co-CEOs and Phoenix senior leadership, ensuring action items are tracked, communicated, and adhered to
Streamline internal operations by identifying bottlenecks before they slow us down, as well as building and implementing systems that will keep us efficient and focused
Serve as a subject-matter expert, handling inquiries, developing action plans, and assisting with preparation and dissemination of communications
What you’ll bring:
5+ years experience in a chief of staff or similar cross-functional role focused on analytics, strategy, operations, or high-growth environments
Bachelor’s degree (or equivalent experience) in business administration, data analytics, or similar fields
Experience working in fast-paced, high-growth environments and knowing how to build processes without slowing things down
An analytical and execution-oriented mindset with the ability to take an ambiguous problem and drive towards clarity and action
A proactive approach with an instinct to fix something that seems broken, inefficient, or unclear
Outstanding written and verbal communication skills
Nice to have:
Experience with startups/scale-ups, VC, and/or large-scale project management
Consulting experience, with a focus on operations management
Proven success in a project coordination role
Nimble business mind, focused on developing creative solutions
Strong project-reporting skills, with focus on interdepartmental communications
Impact & autonomy. You’ll work directly with passionate, experienced leaders who understand the ups-and-downs of the business and you'll have a real opportunity to shape the future at Phoenix
Rewarding Mission. We're delivering the best healthcare experience to Canadians across the country
Collaborative Culture. We are a growing elite team in Downtown Toronto. We love the tight feedback loop of working together in the office. If you've missed that in-person office experience, and love sharing strongly held opinions of the best lunch spot nearby, this is the role for you
Phoenix is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Phoenix will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.
Thank you for your interest in joining the Phoenix team! While we are lucky to attract a high level of interest in each of our roles, only candidates selected for an interview will be contacted.
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