Join the Industry Leader in Insurance and Assistance Services
At AIG Travel Guard, we're dedicated to providing top-notch insurance and assistance services to travelers worldwide. As a global leader in commercial and personal insurance solutions, we're committed to helping individuals, businesses, and communities manage risk and discover new potential. Our company culture is built on a foundation of respect, inclusivity, and belonging, and we're excited to welcome a new team member to our Claims Call Center team.
About the Role
We're seeking a highly skilled and customer-focused Claims Call Center Representative to join our team, working with American Express Card Members who need to file an insurance claim. As a Claims Call Center Representative, you will be responsible for providing prompt and professional service to fulfill client requests, including:
- Providing benefit and coverage information to clients
- Setting up new claims and providing updates on existing claims
- Responding to client inquiries and resolving issues in a timely and efficient manner
- Utilizing analytical skills to review and interpret policy coverage and claim status
- Effectively managing and prioritizing tasks to meet productivity and quality standards
Key Responsibilities
As a Claims Call Center Representative, your primary responsibilities will include:
- Handling incoming calls from American Express Card Members and providing exceptional customer service
- Accurately gathering and entering information into our system, with attention to detail and accuracy
- Providing clear and concise information on policy coverage, benefits, and claim status
- Utilizing analytical skills to resolve complex client issues and provide solutions
- Maintaining a high level of productivity and quality, meeting or exceeding performance standards
- Collaborating with colleagues and other teams to ensure seamless client experience
Requirements and Qualifications
To be successful in this role, you will need:
- A high school diploma or equivalent required; 1+ year of experience in customer service, preferably in an insurance or claims handling environment
- Excellent verbal and written communication skills, with the ability to effectively communicate with clients and colleagues
- Strong analytical skills, with the ability to review and interpret policy coverage and claim status
- Attention to detail and accuracy, with the ability to gather and enter information into our system
- Ability to effectively manage and prioritize tasks, meeting productivity and quality standards
- Strong problem-solving skills, with the ability to resolve complex client issues
Preferred Qualifications
We prefer candidates with:
- Previous experience working with American Express or other credit card companies
- Knowledge of insurance industry and claims handling processes
- Experience working in a call center or customer service environment
- Proficiency in Microsoft Office and other software applications
What We Offer
At AIG Travel Guard, we're committed to providing our employees with a comprehensive benefits package and a supportive work environment. Our benefits include:
- Competitive salary and bonuses
- Affordable health, dental, and vision insurance plans
- Generous Paid Time Off, including nine paid holidays and Paid Volunteer Time Off
- 401(k) with an employer match available upon hire
- Casual dress code and fun, friendly work environment
- Opportunities for career growth and professional development
Career Growth and Learning Benefits
At AIG, we're committed to investing in our employees' growth and development. We offer:
- Comprehensive training programs to ensure success in your role
- Opportunities for career advancement and professional growth
- Mentorship and coaching programs to support your development
- Access to industry-leading resources and tools
Work Environment and Company Culture
Our company culture is built on a foundation of respect, inclusivity, and belonging. We:
- Foster a culture of inclusion and diversity, with Employee Resource Groups (ERGs) and diversity and inclusion learning programs
- Offer flexible work arrangements, including remote work opportunities
- Encourage community involvement and volunteerism
- Provide a supportive and collaborative work environment
Compensation and Benefits
We offer a comprehensive compensation package, including:
- Competitive salary
- Bonuses and incentives
- Comprehensive benefits package, including health, dental, and vision insurance
- Paid Time Off and holidays
- 401(k) with an employer match
How to Apply
If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to:
Apply Now
Conclusion
At AIG Travel Guard, we're committed to helping individuals, businesses, and communities manage risk and discover new potential. We're excited to welcome a new team member to our Claims Call Center team and offer a comprehensive benefits package and a supportive work environment. If you're looking for a new challenge and want to make a significant impact, apply now and take the first step towards a rewarding new role.
Apply Now