Kraken is a technology company focused on creating a smart, sustainable energy system. The Client Delivery Associate will play a crucial role in collaborating with clients and their customer operations teams, coaching leaders, and supporting operational setups to enhance client experiences.
Responsibilities
- Champion the Kraken model! Live and breathe what we preach and be comfortable convincing clients that it’s the best way to run their business!
- Communicate the best practices and key behavioral principles to clients, emphasizing their positive impact on both the organization and its people
- Lead by example, identifying the best talent with a lens on reducing bias and championing diversity. Be a key part of the client recruitment transformation!
- Thrive in a 1:1 setting, working on development of client leaders and specialists
- Provide bespoke advice and coaching to push clients to the next level
- Be involved in high-level group programs focussing on Influential Management, Assertive Communication and Principled Decision-making among many others sections!
Skills
- Fluent in English (written and spoken)
- North American Energy Industry experience
- This role is based out of our New York office, but you will be expected to travel frequently to varying locations across North America, including the west coast
- Ability to understand what success looks like for a client
- A flair for influencing and natural ability to 'sell' different ways of working
- Proven experience in building relationships and trust with clients
- Right to live and work in the United States
Benefits
- Great medical, dental, and vision insurance options including FSAs
- Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need
- 401(k) plan with employer match
- Parental leave. Biological, adoptive and foster parents are all eligible.
- Pre-tax commuter benefits
- Flexible working environment : you need to shift around your schedule? You do you, we genuinely believe in work/life balance.
- Equity Options : every Octopus employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.
- Modern office or co-working spaces depending on location
Company Overview
Kraken is a global customer and culture platform for energy, water, and broadband. It is a sub-organization of Octopus Energy Group. It was founded in 2019, and is headquartered in London, England, GBR, with a workforce of 1001-5000 employees. Its website is https://kraken.tech.
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