Collections Manager
Summary of Position:
Under the direct supervision of the Director of Account Receivables and Collections, the Manger of Collections is responsible for leading the process to bill requestors and collect past due accounts which requires a deep understanding of the billing regulations across states and requestor types, and the ability to clearly articulate the fees to recipients.
Duties & Responsibilities:
- Manage and direct team of Billing and Collections Analysts
- Develop and maintain periodic reporting for upper management to monitor billing and collections
- Build relationships with new requestors
- Build relationships with requestors to facilitate payment on past due or in-dispute invoices
- Communicate with top requestors via phone and email to collect past due receivables
- Articulate the fee calculations to recipients to ensure they understand the fees; defray common misperceptions of fee calculations.
- Maintain accurate financial records
- Work independently within established procedures
- Investigate discrepancies between Verisma AR vs. Requestor AP and resolve differences
- Research issues and develop resolutions
- Prepare detailed transaction reports to provide sufficient information for certain requestors to release payment
- Monitor slow and no payers for Pre-Bill assignments
- Ability to sort, filter, manipulate large (thousands of rows) data files in excel
- Ability to learn proprietary billing platform (VRM) to investigate billing issues
- Work with Client Directors to make AR adjustment decisions where appropriate
- Provide feedback to Operations to document and correct billing issues
- Other duties as assigned
Minimum Qualifications:
- BS in Accounting, Finance or related field Preferred, HSD Required.
- 2+ years’ direct accounting, billing, and collections experience preferred
- Positive attitude and strong communication skills
- Ability to communicate effectively both within the organization and with customers
- Ability to articulate the correct fee schedule to requestors resulting in payment of AR
- Ability to investigate detailed transactions and solve problems independently
- Able to complete tasks within deadlines
- Exceptional interpersonal skills and capacity to build effective relationships with co-workers and customers
- Ability to work effectively and independently in high volume & fast-paced environments
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