SOCi.ai is a marketing platform for multi-location businesses, and they are seeking a Community Manager to launch and manage SOCi Central, their new customer community. This role will involve creating engaging content, facilitating discussions, and planning community-driven events to enhance customer engagement and learning.
Responsibilities
- Help roll out and manage SOCi Central, ensuring a welcoming, engaging experience for members
- Partner with Customer Education leadership to execute on the community vision and roadmap
- Develop community guidelines, onboarding experiences, and engagement programs that promote connection and trust
- Facilitate daily discussions, answer questions, and keep conversations active and valuable
- Create and publish engaging content (discussion prompts, polls, highlights, recaps, and more)
- Collaborate with internal teams (Customer Success, Product Marketing, Support) to share product updates, thought leadership, and educational resources
- Manage gamification and recognition programs (badges, leaderboards, MVP spotlights) to celebrate active members
- Plan and host community-driven events—webinars, office hours, AMAs, networking meetups, and more
- Work with Customer Marketing to feature member stories and success strategies
- Support user-generated content initiatives like interviews, how-to videos, or community-led discussions
- Gather insights, feedback, and trends from community discussions and share them with internal teams
- Partner with Product and Support to route feedback, track ideas, and follow up with members
- Contribute to community analytics and reporting—tracking engagement, growth, and satisfaction
Skills
- 1–3 years of experience in community management, customer education, marketing, customer success, social media management, or another role where you've built relationships and engaged with customers online
- A clear and confident communicator who enjoys connecting with people and facilitating meaningful discussions
- Some knowledge of local marketing or multi-location business strategy is a plus—but curiosity and enthusiasm to learn about it are just as valuable
- Tech-savvy and eager to learn the SOCi platform inside and out
- A self-starter with ideas
- Organized, adaptable, and confident collaborating with teams across departments
- Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned
- Tech/SaaS experience is a plus
- Candidates with transferable experience—maybe you've managed an online group, organized events, or built engagement in a digital space in another context
Benefits
- Health insurance plans, dental, and vision
- Wellness incentives
- 401(k) plan with employer match
- Flexible paid time off
- Quarterly wellness days
- Paid holidays
- Unique employee engagement programs
Company Overview
SOCi is the leader in AI-powered marketing solutions for multi-location businesses. It was founded in 2012, and is headquartered in San Diego, California, USA, with a workforce of 501-1000 employees. Its website is https://www.soci.ai/.
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