Infor is a global leader in business cloud software products, and they are seeking an Associate Consultant to support the implementation and training of their Smart Series POS solutions. The role involves coordinating meetings, providing training, troubleshooting software issues, and ensuring client satisfaction during system rollouts.
Responsibilities
- Coordinate and lead implementation meetings for POS software installations, both remotely and onsite, ensuring all stakeholders are aligned and prepared
- Provide end-user training and onboarding for software products, adapting delivery to meet audience needs and leveraging adult learning principles
- Troubleshoot software issues via phone or in person, resolving problems within scope or escalating appropriately to internal support teams
- Coordinate or assist with the deployment of new software applications and version upgrades, ensuring minimal disruption to client operations
- Participate in training needs assessments and contribute to the development of standardized training processes and materials
- Create and maintain clear documentation for both custom and packaged applications to support ongoing knowledge transfer and operational consistency
- Deliver training sessions to diverse client groups, tailoring content and delivery to ensure engagement and retention
- Travel approximately 75-80% across the U.S. to support client installations, training, and go-live activities
Skills
- Experience with POS systems, particularly in the hospitality or quick-service restaurant (QSR) industry
- Experience comprehending technically complex system configurations and communicating technical specifications to non-technical individuals
- Ability to travel up to 75-80% across the U.S
- Experience in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future
- Experience troubleshooting and resolving software issues, both remotely and onsite
- Prior involvement in software rollouts, field installations, or go-live support
- Familiarity with basic networking concepts (e.g., IP addressing, routers, connectivity troubleshooting)
- Experience conducting remote or onsite end-user training sessions
- Ability to read and interpret technical documentation such as site surveys, network diagrams, or system architecture
- Bilingual or multilingual proficiency is a plus (e.g., Spanish)
Benefits
- Health insurance coverage
- An employee wellness program
- Life and disability insurance
- A retirement savings plan
- Paid holidays
- Paid time off (PTO)
Company Overview
Infor is a global leader in business cloud software products for companies in industry specific markets. It was founded in 2002, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is https://www.infor.com/solutions/assets/.
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