As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Job Summary:**
Ciena Communications, Inc. is seeking a dynamic Consultant, Field Service Project Management to lead and manage the successful delivery of field service projects, ensuring exceptional customer experience and efficient project execution.
Job Responsibilities:**
* Lead and manage the entire lifecycle of field service projects, from initiation to closing, ensuring adherence to scope, budget, and timeline.
* Develop and maintain strong customer relationships, acting as a primary point of contact and ensuring high levels of customer satisfaction (CX).
* Effectively communicate project status, risks, and issues to stakeholders, including customers and internal management, through clear and concise management reporting.
* Negotiate project scope, timelines, and resources with customers and internal teams, demonstrating strong assertiveness when necessary.
* Proactively identify and resolve project challenges and roadblocks using strong problem-solving skills.
* Develop and manage project budgets, ensuring financial targets are met and controlled.
* Collaborate effectively with internal and external partners, fostering strong interpersonal relationships and partnership management.
* Drive decision-making processes to keep projects on track and resolve critical issues.
* Oversee and ensure the quality and timely delivery of project deliverables.
* Utilize technical acumen to understand project complexities and guide technical teams.
Job Qualifications:**
* Proven experience in project management, specifically within field service or a related technical domain.
* Demonstrated expertise in Project Delivery, Project Budgeting, and Project Closing.
* Exceptional assertiveness, communication, and interpersonal relationship skills.
* Strong ability to drive Customer Experience (CX) and Customer Relationship Management.
* Adept at Decision Making, Negotiation, and Problem Solving.
* Experience with Management Reporting and Partnership Management.
* Solid Technical Acumen relevant to Ciena's product and service offerings.
The annual pay range for this position is $96.900 - $154,700 USD
Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.