IVA Program Engineer (Contract-to-Hire)
Atlanta, GA (Hybrid → Remote)
Contract-to-Hire | $60–$70/hr | $125K–$135K conversion
Our client is expanding its Intelligent Virtual Assistant (IVA) capabilities and is seeking an experienced IVA Program Engineer to help lead and scale enterprise-grade IVA and self-service solutions. This role is ideal for someone who thrives at the intersection of technology, customer experience, and business collaboration, with hands-on experience delivering complex, long-term IVA implementations.
What You’ll Do
• Own and evolve IVA applications from concept through long-term delivery
• Partner closely with business stakeholders, developers, and CX teams to translate requirements into scalable IVA solutions
• Design and support prompting strategies, automation workflows, and self-service use cases
• Support and enhance IVA platforms such as Verint IVA Studio and Copilot Studio
• Drive integrations across a Microsoft-centric environment, including CRM and cloud services
• Lead and support complex, multi-year enterprise technology programs
Required Qualifications
• 7–10 years of experience leading enterprise programs or projects
• 3+ years of hands-on experience with IVA solutions and implementations
• Strong expertise in NLP, AI, prompting, self-service use cases, and IVA integrations
• Experience working with modern IVA/CX platforms such as Verint IVA Studio, Copilot Studio, Kore.ai, Genesys, or NICE CXone
• Proven ability to collaborate with developers, understand code, and communicate technical concepts clearly
• Experience delivering large-scale, long-term technology initiatives in enterprise environments
Nice to Have
• Experience with CCaaS platforms and CRM systems (e.g., Dynamics, PestPac, or custom solutions)
• Strong Azure Cloud experience
• Telecom or UCS background
• Programming experience (JavaScript or similar)
Work Arrangement
• Location: Atlanta, GA (2170 Piedmont Rd. NE)
• Schedule: First month onsite (5 days/week), then transition to remote work
Why This Role
• Own and influence enterprise-grade IVA solutions with long-term impact
• Work on complex, multi-year initiatives (projects can span up to two years)
• High visibility role partnering with business, CX, and engineering teams
• Contract-to-hire opportunity with competitive compensation
Apply Now
Apply Now