Join the Lowe's Team as a Customer Experience Professional and Make a Difference in the Lives of Our Customers
At Lowe's, we are passionate about delivering exceptional customer experiences and building strong relationships with our customers. As a Customer Experience Professional, you will play a critical role in providing outstanding customer service and support across multiple channels of communication, including phone, email, chat, and text. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.
About Lowe's and Our Industry
Lowe's is a leading home improvement retailer that offers a wide range of products and services to homeowners, contractors, and builders. Our company was founded in 1946 and has since grown to become one of the largest home improvement retailers in the world. We are committed to providing exceptional customer experiences and building strong relationships with our customers, and we are looking for talented individuals like you to join our team.
Key Job Details
- Job Title: Customer Experience Professional - Remote - CST Time Zone
- Company: Lowe's
- Location: Remote
- Start Date: Immediate openings available
- Compensation: A competitive salary with a pay range of $14.77 - $24.63 per hour for CA, CO, NJ, NY, WA
Purpose of Role
The primary purpose of this role is to provide an outstanding and differentiating customer experience by understanding and responding appropriately to stated and unstated customer needs. As a Customer Experience Professional, you will be responsible for delivering effective, customer-centric support across multiple channels of communication, while supporting all contact center programs. You will also be expected to continue learning, developing, and building on the foundational skillset of a Lowe's Customer Experience Professional.
Key Responsibilities
- Uses available resources and strong judgment to determine the best course of action and/or optimal solution while interacting with customers through any channel by which the customer may choose to engage Lowe's
- Navigates several computer systems simultaneously and multitasks efficiently in order to accurately input data while gathering necessary information to address customer inquiries
- Determines and assists with all customer needs (e.g., purchase needs, status inquiries, service needs, feedback on store experience, or general Lowe's inquiries)
- Provides adequate information and explanation to customers regarding products, offerings, services, pricing information, and all other customer questions
- Leverages problem-solving skills and remains calm under pressure to resolve increasingly complex problems
- Recognizes and acts on sales opportunities, including following up as necessary to ensure customer needs are met or to provide additional information after researching questions
- Connects on a personal level and shows empathy in order to establish rapport and inspire customers in every interaction with a positive attitude, engagement, care, and courtesy
- Serves as a knowledgeable resource to customers through accurate and efficient delivery of information to resolve issues/concerns and help them define product/project needs and desires
- Listens attentively to customers in order to fully understand their needs and the need behind the need, adapting in-the-moment and being resourceful to resolve problems
- Practices continuous learning and self-development by remaining actively engaged in ongoing learning of Lowe's business and Contact Center resources in order to effectively carry out activities
Essential Qualifications
- Education: High school diploma or equivalent required
- Experience: 1 year of customer service or sales experience required
- Technical Skills: Proficiency using basic computer tools and navigating between applications; intermediate/advanced knowledge of customer service, reading, and writing
- Internet Speed: A minimum home internet speed of 20 mb/s DOWNLOAD, 5mb/s UPLOAD is required
Preferred Qualifications
- Previous Experience: Previous experience in a contact center environment or customer service role
- Product Knowledge: Knowledge of home improvement products and services
- Language Skills: Fluency in multiple languages
Skills and Competencies
- Customer Service Skills: Excellent customer service skills with the ability to provide exceptional customer experiences
- Communication Skills: Strong communication and interpersonal skills
- Problem-Solving Skills: Ability to resolve complex problems and adapt to changing situations
- Technical Skills: Proficiency in using computer systems and software applications
- Time Management Skills: Ability to multitask and manage time effectively
Career Growth Opportunities and Learning Benefits
At Lowe's, we are committed to providing our employees with opportunities for career growth and development. As a Customer Experience Professional, you will have access to ongoing training and development programs, including:
- Comprehensive Training Program: A comprehensive training program that will provide you with the skills and knowledge needed to succeed in your role
- Career Advancement Opportunities: Opportunities for career advancement and professional growth
- Mentorship Program: A mentorship program that will pair you with an experienced employee who can provide guidance and support
Work Environment and Company Culture
At Lowe's, we are committed to creating a positive and inclusive work environment that values diversity and promotes employee engagement. As a remote employee, you will have the flexibility to work from home and enjoy a better work-life balance. Our company culture is built on the following values:
- Customer Obsession: We are passionate about delivering exceptional customer experiences
- Integrity: We conduct ourselves with integrity and ethics
- Respect: We treat each other with respect and dignity
- Innovation: We are committed to innovation and continuous improvement
Compensation and Benefits
At Lowe's, we offer a competitive compensation and benefits package that includes:
- Competitive Salary: A competitive salary with a pay range of $14.77 - $24.63 per hour for CA, CO, NJ, NY, WA
- Benefits Program: A comprehensive benefits program that includes medical, dental, and vision coverage
- Retirement Savings Plan: A retirement savings plan that will help you plan for your future
Conclusion
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for the Customer Experience Professional position at Lowe's. As a Customer Experience Professional, you will have the opportunity to make a difference in the lives of our customers and contribute to the success of our company. We offer a competitive compensation and benefits package, opportunities for career growth and development, and a positive and inclusive work environment. Apply now and join our team!
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