Job Summary: The Customer Service Manager supervises and coordinates the daily activities of inside sales/customer service associates engaged in promoting and selling products by phone or in person. Responsibilities: Trains, directs and manages Inside Sales/Customer Service Associate personnel. Recommends changes to current inside sales techniques or procedures based on team performance and new… selling techniques. Handles complaints or situations that may arise involving pricing, delivery/shipping errors, returns, etc. and resolves these issues in a timely and satisfactory manner. Places calls to and answers calls from existing and potential customers to solicit business and to follow up on customersÂ’ needs. Establishes relationships with customers by assisting them at the counter or over the phone. Understands the needs of the customers and learns their buying habits and expectations in order to recommend specific products and solutions. Processes customer orders quickly and efficiently. Increases sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items. Proactively recommends items needed by customers to increase customer satisfaction and improve transaction profitability. Recommends alternate products based on cost, availability or specifications. Communicates pricing, product updates, deliveries, credit and payment issues in accordance with standard procedures and customersÂ’ profitability profiles. Educates customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction. Proficiently uses technologies including distribution and office software such as Prelude. Follows company policies and procedures. Other non-essential job duties may be assigned. Requirements High School Diploma or GED; or At least two years inside sales associate experience, or equivalent combination of education and experience. Demonstrated understanding and application of effective selling techniques. Demonstrated success meeting sales goals and growing sales. Demonstrated ability to handle difficult customers, and situations. Demonstrated knowledge of product information. Ability to write routine reports and correspondence. Ability to define problems, collect data, establish facts, and draw valid conclusions in a timely manner. Ability to interpret a variety of instructions furnished in written and oral form. Looking to work for the best in the industry? Look no further than POOLCORP, the world’s leading distributor of outdoor living products. With over 420 Sales Centers in 13 countries and a team with more than 6,000 dedicated employees, we are committed to meeting the needs of our customers with pride and professionalism. Our network includes SCP Distributors, SCP Distributors International, Superior Pool Products, National Pool Tile, Pinch A Penny, and Horizon Distributors. Why join POOLCORP? We offer a wealth of opportunities for career growth and advancement, with comprehensive training programs to support your success. As a company, we value integrity, trust, diversity, and innovation, and we strive to foster a family-oriented, hometown culture that is supported by our strong, stable, and growing business. Join us today and experience the best of both worlds! So, end your job search here – at POOLCORP – Where Outdoor Living Comes to Life! At POOLCORP, we are committed to our employeesÂ’ success. Our comprehensive benefits program offers the flexibility of benefits that meet the needs of our employees and their families. Some of these benefits include medical, dental and vision care, company-paid life and long-term disability insurance, prescription drug coverage, flexible spending and health savings accounts, 401(k) with company match, employee stock purchase plan, and employee assistance and education reimbursement programs. These benefits can help build a foundation for the future while helping employees live a healthy lifestyle. The compensation range for this position in Washington is between $30 – $33/hr based on a full-time schedule. The actual pay may vary depending on your skills, qualifications and experience. Additionally, this position may be eligible for discretionary bonuses or commissions plans as well as relocation or cost of living adjustments. The application window for this position is expected to close after 30 days of posting, but will remain open until filled. Your total compensation (pay, benefits, and bonuses) will be adjusted based upon your job classification, hours worked, and length of employment. Please note that benefits are subject to change. For more information about compensation and benefits, visit https://www.poolcorp.com/careers/compensation-benefits/ Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! Currently, POOLCORP has over one hundred and twenty military personnel serving on our team. We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions. All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized. This position is considered “safety-sensitive” and includes tasks or duties which could affect the safety and health of the employee performing the tasks or others. POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer – By Choice. The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled. At Horizon we believe that great memories are built outside! No matter the goal, maintaining the lawn or a complete yard overhaul, Horizon has our customers covered. We provide the trademark service, expertise and products green industry pros need to transform a yard into thriving outdoor living space. Landscaping & irrigation projects can be tough, but we provide the innovative tools, reliable equipment, and dedicated people to help our professionals get them done right and in budget. But we need you! Are you looking for the chance to earn a great living and learn from industry pros? Yes, then stop looking! With our comprehensive employee training, tuition reimbursement program, and abundant advancement opportunities, we are dedicated to developing your career with Horizon. Join our diverse family of the best and brightest folks in the landscape and irrigation business who are all ready to help you thrive. Outdoor living and the most gratifying career begins by joining the Horizon Distributors team
