Join the Team: Customer Service Representative - Commercial Agent
Are you a motivated and customer-focused individual looking for a new challenge in the healthcare insurance industry? Workwarp is seeking a talented Customer Service Representative - Commercial Agent to join our team on a 4-month contract-to-hire basis. As a key member of our customer service team, you will have the opportunity to work remotely and make a positive impact on the lives of our members.
About Workwarp and Our Client
Our client is a leading healthcare insurance provider dedicated to delivering high-quality coverage and exceptional customer service. With a strong commitment to their members, they are seeking a skilled Customer Service Representative to join their team. At Workwarp, we value our employees and strive to create a work environment that is supportive, inclusive, and rewarding.
Job Summary
We are looking for a highly skilled Customer Service Representative - Commercial Agent to work in our healthcare insurance customer service department. As a Customer Service Representative, you will be responsible for handling claims, benefits, enrollment, member portal, ID cards, and other customer-related inquiries. You will work closely with our customers to resolve issues, provide solutions, and deliver exceptional service.
Key Responsibilities:
- Customer Service: Respond to customer inquiries via phone, handling claims, benefits, enrollment, and other related issues.
- Problem-Solving: Resolve customer complaints and concerns in a timely and professional manner.
- Communication: Clearly communicate complex messages over the phone, using proper grammar, professional language, and word choice.
- System Navigation: Navigate through multiple systems simultaneously to access and retrieve customer information.
- Documentation: Accurately document customer interactions and issue resolutions in our CRM system.
- Continuous Learning: Stay up-to-date on company policies, procedures, and products to provide accurate information to customers.
Requirements:
Essential Qualifications:
- Education: High school diploma or GED required.
- Experience: 2 years of customer service experience in a related field.
- Communication Skills: Excellent verbal and written communication skills, with the ability to clearly articulate complex messages.
- Technical Skills: Ability to navigate through multiple systems simultaneously.
- eSkills Test: Must score 80% or above on the eSkills test.
Preferred Qualifications:
- Call Center Experience: Previous experience working in a call center environment.
- Healthcare Industry Experience: Experience working in the healthcare industry or a related field.
- Medical Background: Knowledge of medical terminology and healthcare concepts.
What We Offer:
Compensation and Benefits:
We offer a competitive salary of $18/hour W2, along with a comprehensive benefits package, including:
- Opportunities for Overtime: OT is offered and sometimes required as needed for over 40 hours.
- Professional Development: Ongoing training and development opportunities to help you grow in your career.
- Flexible Work Environment: Work from home or a remote location, with the flexibility to create your own schedule.
Career Growth and Learning Benefits:
At Workwarp, we are committed to helping our employees grow and develop in their careers. As a Customer Service Representative, you will have access to:
- Training Program: A comprehensive 10-12 week training program to help you develop the skills and knowledge needed to succeed in this role.
- Career Advancement Opportunities: Opportunities for advancement and career growth within the company.
- Continuous Learning: Ongoing training and development opportunities to help you stay up-to-date on industry trends and best practices.
Work Environment and Company Culture:
At Workwarp, we strive to create a work environment that is supportive, inclusive, and rewarding. Our company culture is built on:
- Customer Focus: A commitment to delivering exceptional customer service and support.
- Teamwork: A collaborative and team-oriented approach to work.
- Innovation: A willingness to innovate and try new approaches to improve our services and processes.
How to Apply:
If you are a motivated and customer-focused individual looking for a new challenge in the healthcare insurance industry, we encourage you to apply for this exciting opportunity. Please submit your application today, and we will be in touch to discuss your qualifications further.
Don't hesitate to reach out to us directly at (url removed) if you have any questions or would like to learn more about this opportunity.
Apply now and take the first step towards a rewarding career in customer service!
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