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Posted Sep 16, 2025

Customer Service Representative - Healthcare Customer Support Specialist

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Join the Movement to Transform Healthcare and Make a Meaningful Impact

At Premera, we're on a mission to improve people's lives by making healthcare work better. As a leading health insurance company, we're dedicated to providing exceptional customer service and support to our members and customers. Our purpose-driven culture fosters employee growth, collaborative innovation, and inspired leadership, making us an employer of choice. Join our team as a Customer Service Representative and be part of a dynamic organization that's shaping the future of healthcare.

About Premera

Premera is a not-for-profit health insurance company serving the Pacific Northwest and Alaska. We're committed to making healthcare work better for our customers, and we're proud to have been recognized as one of America's Best Midsize Employers and America's Best Employers By State by Forbes in 2023. Our company culture is built on a foundation of respect, integrity, and compassion, and we're dedicated to creating an environment where employees can thrive.

Our Healthsource Blog

Learn more about how Premera supports our members, customers, and the communities we serve through our Healthsource blog: https://healthsource.premera.com. Our blog features articles on healthcare trends, wellness tips, and company news, giving you a glimpse into our commitment to improving healthcare and making a positive impact in our communities.

Job Summary

We're seeking a highly skilled and compassionate Customer Service Representative to join our team. As a Customer Service Representative, you will play a critical role in ensuring that our customers receive exceptional support and service. You'll work in a fast-paced, dynamic environment, resolving customer inquiries, and providing education and information on our policies and coverage. If you're passionate about delivering outstanding customer service and making a difference in people's lives, we want to hear from you!

Key Responsibilities

Essential Qualifications

Skills and Competencies

What We Offer

Compensation and Benefits

We offer a competitive salary range of $36,600.00 - $54,900.00, depending on experience and location. Our benefits package includes:

Career Growth Opportunities

At Premera, we're committed to helping our employees grow and develop their careers. We offer:

Work Environment

We offer a flexible work environment, including:

Why Join Our Team?

At Premera, we're passionate about making a positive impact in people's lives. By joining our team, you'll have the opportunity to:

How to Apply

If you're excited about joining our team and making a difference in healthcare, please submit your application. We can't wait to hear from you!

Equal Employment Opportunity/Affirmative Action: Premera is an equal opportunity/affirmative action employer. We seek to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information, or any other protected characteristic under applicable law.

If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at [email protected] or via phone at 425-918-4785.

Premera is hiring in the following states, with some limitations based on role or city: Alaska, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin.

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