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Job Description:
Interviews will be conducted onsite New York, NY.
The schedule will be 8:30am to 5pm EST.
• Must have your own equipment to operate from home*??
Key Responsibilities:
• Respond promptly to enrollment service calls, providing accurate information, mailing requested materials, and escalating issues as needed.
• Educate clients on managed care principles and help them navigate health plan options.
• Assess clients’ healthcare needs and facilitate their selection of appropriate health plans.
• Assist clients with the enrollment and disenrollment processes for health plans.
• Receive, sort, and review enrollment/disenrollment forms for accuracy and completeness.
• Process enrollment/disenrollment forms efficiently and send necessary correspondence to clients.
• Collaborate with the Central Operations Supervisor to address client concerns and escalate issues as required.
• Provide managed care education and enrollment services during peak call volumes.
• Support mailroom functions when necessary.
• Availability to work on Saturdays as part of the regular schedule.
• Adhere to performance criteria and standards set by Call Center management.
General Requirements:
• Demonstrate exceptional customer service skills with a proactive approach.
• Proficient computer skills including typing (minimum 35 WPM) and familiarity with dual-screen systems.
• Reliable attendance with punctuality during scheduled shifts.
• Positive attitude, teamwork orientation, and willingness to support colleagues.
• Prior experience in customer service roles preferred.
Education and Experience:
• High school diploma or equivalent required.
• College degree preferred.
• Experience in customer service or public-facing roles desired.
• Familiarity with local community needs and resources beneficial.
Full-time, Part-time
$18.0/hr Remote23
NEAST18
