Description:
• Assist customers who have questions on FMG products (websites and marketing)
• Provide accurate and timely customer service by phone and email
• Handle complex escalated inquiries from customers
• Record and maintain detailed notes about interactions with customers
• Report bugs and other issues on platforms to developers
• Collaborate and coordinate with internal departments to ensure client satisfaction
• Provide feedback to management on customer experience and customer likes/dislikes about FMG’s products
• Exercise patience, empathy, and understanding on every call and every email
• Efficiently solve a ticket backlog with quality information and service
• Participate in ongoing training to stay current with our products, services, and industry developments
• All other duties as assigned
Requirements:
• Excellent communication skills, both verbal and written
• Ability to learn quickly and adapt to changing environments
• Ability to work proactively individually and… in a team environment
• Proficiency and fluency in speaking, understanding, reading, and writing English
• Must be able to type 50+ words per minute
Benefits:
• Generous paid Holiday schedule
• Comprehensive paid time off policies including vacation, sick, parental, and bereavement leave
• Robust Insurance Plan including: Medical with $0 co-pay, Telehealth plan, Dental, Vision, Health Savings Account (HSA) with generous employer contributions, Flexible Spending Accounts (FSA), Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage, Company-paid Short & Long Term Disability coverage, Company-paid Employee Assistance Program (EAP)
• Matching 401(k) with immediate full vesting
• Employee Events Committee that plans fun in-person and virtual events
• On Demand Pay – allows access to a portion of your earned wages prior to the payday with same day deposit
• Internet & Gym Reimbursement
• Work computer equipment is provided to help you succeed
