**Overview:**
Join our award-winning customer service organization and revolutionize the pet industry with Chewy! As a Customer Service Representative, you’ll engage with customers, research and problem-solve, and operate with empathy and kindness to deliver exceptional experiences. **Responsibilities:**
• Engage directly with customers to resolve issues, answer questions, and provide… recommendations
• Research and problem-solve to determine appropriate solutions for customers
• Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members
• Engage with teammates and contribute to a customer-centric culture of collaboration
• Perform tasks in a fast-paced environment with excellent communication and multi-tasking skills
• *Qualifications:**
• 2 years of customer service experience
• Excellent communication skills (written, verbal, and listening) in a written assessment
• Ability to multi-task, adapt to change, and perform well in a fast-paced environment
• Proficiency in using computers for data entry, navigation, and internet search
• Ability to maintain confidentiality and secure sensitive information
• High school diploma or equivalent
• Must pass a background check
• Ability to work remotely with a reliable internet connection and webcam
• *Benefits:**
• Competitive wage of $15.50/hour
• Opportunities to learn and develop skills
• Flexible scheduling with shift flexibility and overtime opportunities
• Comprehensive benefits package including medical, dental, and 401k
• Support and resources for growth and development
• Recognition and rewards for outstanding performance
• Commitment to equal opportunity and diversity and inclusion
