Customer Service and Sales Representative Opportunity
Duties And Responsibilities…
• Conduct professional outbound sales and customer service calls
• Address customer inquiries and resolve issues
• Offer additional products/services to callers
• Ensure accurate record-keeping of all interactions
• Adhere to provided work schedule and maintain a high level of punctuality
• Maintain confidentiality of company and client information
• Successfully achieve sales/fundraising goals on outbound projects
• Maintain efficiency and composure while handling various types of calls
Qualifications
• Previous customer service experience, preferably in a telemarketing/customer service setting
• Flexibility to work on Sundays and accommodate a varied work schedule
• Strong verbal communication skills and ability to work independently
• Basic computer skills and willingness to learn
• Ability to pass company training, background, and credit check
• Reliable transportation for commuting to work
Sales And Service Skills
• Strong interpersonal skills
• Effective time management abilities
• Self-motivated and independent worker
• Excellent verbal and written communication skills
• Proficient in customer service and sales techniques
• Strong analytical skills
Technical And Office Requirements
• Headset for calls
• Dedicated analog phone line
• High-speed internet (minimum 1.0 MB bandwidth)
• Updated PC with Windows 2000 or newer
• Quiet workspace for virtual work
• Documentation of internet and phone line connectivity
• Ensuring financial obligations for internet and phone bills are met
This role offers remote working/work-at-home options.
Employment Type: Full-Time
