Customer Service Team Manager Position Type: State: Texas City: San Antonio Zip Code: 78251 Overview AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, weve… established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term. Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work. The Role This is a hybrid work position based in San Antonio, TX. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the requirements listed below are representative of knowledge, skills and or ability required. Minimum of two years supervisory experience in a contact call center or shared services center or fast paced office operations environment. High School diploma or equivalent (GED) and some college preferred. Customer service knowledge and ability to deliver exceptional customer service as demonstrated by prior work experience. Ability to coach and train team members as demonstrated by prior work experience. Ability to supervise remote team members. Ability to work a flexible schedule, including day and evening shifts, and some weekends. Ability to read and write English as demonstrated by clear and concise written and verbal communications. Demonstrated ability to create and deliver group presentations on function related subject matter and to write reports in a clear, concise form. Ability to operate Microsoft Office applications such as word processing, presentations and spreadsheets at a level consistent with the essential functions of this job. Time management, prioritization and organizational skills as demonstrated by prior work experience. Analytical skills as demonstrated by prior work experience. Teamwork skills as demonstrated by prior work experience. Strong communication skills and attention to detail are essential. How AvalonBay Supports You We know that our teams are the beating heart of our success and were committed to showing our appreciation. We offer: Comprehensive benefits health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits (https://jobs.avalonbay.com/benefits) for information. Growth based on achievement and promotion from within. Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization including destination awards, AvalonBays Very Best recognition program and others!). A 20% discount on our incredible apartment homes. A culture built on purpose and our core values – A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement. Additional Info AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things. AvalonBay makes employment decisions without regard to a persons race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law. For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/) Creating a better way to live is the purpose that binds AvalonBay associates. At AvalonBay, every day is an opportunity to make a difference in someone’s life. Whether its helping someone choose one of our communities as their home, providing great service to our residents, or supporting our fellow associates, we are committed to creating an unforgettable experience as a great place to live – and work. We are always on the lookout for new talent! Introduce yourself to our recruiters and we will reach out if there is a position that seems like a good match. Its all here. Founded in 1993, AvalonBay has a distinct track record of serving people and growing communities in some of the best U.S. markets. If you thrive on responsibility, are passionate about setting a new standard for customers and possess strong leadership skills, you have what it takes to build a strong future here. In return, we offer compensation and benefits that are among the best in the business
