Join EverCommerce, a leading service commerce platform, as a Customer Success Manager for our MarketSharp solution. In this role, you will own the renewal and engagement customer account lifecycle, driving growth, retention, and operational excellence for our home and field services professionals. As a seasoned customer success manager, you will leverage your expertise to develop strong product knowledge, manage customer accounts, and collaborate with internal teams to deliver exceptional customer experiences.
About Us:
EverCommerce is a Nasdaq-listed company (EVCM) providing vertically tailored, integrated SaaS solutions to over 600,000 global service-based businesses. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Our EverPro vertical offers cloud-based solutions for home and field services professionals, including CRM products such as improveit 360 and MarketSharp.
Responsibilities:
- Manage customer accounts across various stages of the lifecycle, developing strong product knowledge and implementing advanced use cases.
- Collaborate with internal teams to act as the voice of the customer, championing their needs and driving customer engagement, adoption, and renewal models.
- Build strong relationships with peers and colleagues from CX, Sales, Marketing, Product, and Engineering to optimize solutions for our customers.
- Communicate effectively with customers, explaining metrics and ROI data to demonstrate value and empower customers to own their solutions.
- Contribute to enablement resources that empower the entire Customer Success team to scale.
Requirements:
- 4+ years of B2B client-facing account management, support, or project management experience, preferably involving SaaS services targeting SMB customers.
- Comfortable leveraging software tools, CRM, email marketing, support, automation, productivity, and presentation software.
- Data-driven decision-maker with a track record of driving customer engagement and loyalty.
- Innovative thinking and bias for action, balanced with a strong customer and quality focus.
- Persuasive communicator with exceptional communication, presentation, and relationship management skills.
What We Offer:
- Flexibility to work remotely or in-office, with a widely distributed team across the US, Canada, the UK, Jordan, New Zealand, and Australia.
- Continued investment in your professional development, with robust health and wellness benefits, 401k with up to a 4% match, and a monthly wellness stipend.
- Flexible and generous time off (FTO), employee stock purchase program, and student loan repayment program.
- Target base compensation: $40,000 - $50,000 per year, with final offer amounts determined by location, local market variances, and candidate experience and expertise.
EverCommerce is an equal opportunity employer, valuing diversity and inclusivity. We look forward to reviewing your credentials and getting to know more about your experience!
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