The Role
We are seeking a Customer Success Manager to be the primary champion for our most important constituents: the customers stewarding the land.
You will be the trusted guide for their entire verification journey with Regenified. Your core purpose is to ensure our customers feel supported, valued, and empowered. You will be their main point of contact, helping them navigate the Regenified Standard, our data platform, and the verification process with clarity and confidence.
What You’ll Do
Own the Customer Relationship: Serve as the primary relationship owner for a portfolio of customers. You are their main point of contact, their advocate, and their guide from onboarding through verification and renewal.
Guide the Verification Experience: Clearly communicate our standard, value proposition, and verification process. Ensure every customer understands their path to success and feels supported at every milestone.
Build the Engine for Scale: Drive the operational excellence required to grow. You will refine our customer journey, maintain accurate CRM data (Salesforce), track key metrics (NPS, CSAT, retention), and help build the processes that allow us to support thousands of customers.
Empower Through Onboarding: Lead new customer onboarding and training, ensuring they are confident in using Regenified’s tools (such as the Customer Portal and dashboards) to get the most value from their data.
Be the Voice of the Customer: Act as the critical bridge between the field and our internal teams. You will work cross-functionally with Field Verification, Standards, and Commercial to troubleshoot issues, resolve challenges, and channel customer feedback to improve our program.
Drive Mission-Aligned Growth: Proactively identify opportunities for customers to deepen their engagement with Regenified, collaborating with our team to expand regenerative acres and improve customer retention.
Mentor and Build: As a core member of the team, you will help train and support new colleagues as the customer experience function grows.
What You’ll Bring
Deep Passion for the Mission: A profound belief in the power of regenerative agriculture and a genuine desire to support the customers leading the movement.
Customer Success Frameworks: 7+ years of experience in Customer Success, Account Management, or a customer-facing support role. You know how to build a best-in-class support journey and customer experience.
A Builder’s Mindset: You thrive in a fast-paced, early-stage environment. You are a self-starter who is comfortable with ambiguity, wears multiple hats, and enjoys building processes from the ground up.
Operational Excellence: Highly organised, data-driven, and detail-oriented. Proficient in CRM tools (Salesforce preferred) and comfortable with process automation and KPI tracking.
Analytical Mindset: Confident working with customer data, interpreting trends, identifying gaps or risks, and translating insights into meaningful actions.
Strategic & Hands-On: Able to see the long-term strategic picture of customer success while flawlessly executing the immediate, hands-on tasks required to get us there.
Why You’ll Love It Here
Make a Difference: Your work will directly contribute to healing our landscapes and building a more resilient and equitable agricultural system.
Passionate Team: Work with a mission-driven team with a shared, unwavering purpose and drive.
High-Impact Ownership: This is not a cog-in-the-wheel role. You will have a high degree of ownership and real scope for innovation.
Competitive Salary & Benefits: We offer a competitive salary, 25 days’ annual leave plus bank holidays, a contributory pension scheme, and private healthcare (including partial cover for dependants).
Career Growth: We invest in your professional development to help you grow with the company.
Regenified celebrates diversity and is committed to creating an inclusive environment for all employees. If you need any disability-related adjustments during the recruitment process, please let us know.
About Regenified
Regenified was founded in 2022 by the pioneers of regenerative agriculture. Our founders are recognised as leading figures and guardians of regenerative agriculture and its journey into mainstream farming.
Regenified’s purpose is to protect the narrative around regenerative agriculture from greenwashing, while providing recognition and reward to the customers who successfully implement ecosystem-saving practices as part of their operations.
Our mission is to advance the adoption of regenerative agriculture by offering the most reliable standards and verification services. To date, our standards have been approved by some of the largest supermarkets in the world, and we have been actively verifying large areas of farmland producing grains, beef, poultry, eggs, and fresh produce.
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