Are you a problem-solver who loves helping others succeed? We’re looking for a Customer Success Specialist to provide top-notch support to real estate agents, ensuring they have everything they need to thrive. You’ll be the go-to person for system guidance, workflow questions, and onboarding assistance—handling both inbound requests and proactive follow-ups to keep agents on track.
This is a remote, part-time role (2 hours/day, Monday–Friday) with flexibility and room to grow as part of our expanding support team.
What You’ll Do:
Serve as the main point of contact for agents, answering system, workflow, and process questions
Conduct outbound follow-ups and check-ins to ensure agents are supported and tasks are completed
Guide agents through CRM, tools, and internal systems, providing clear instructions and troubleshooting
Track interactions, issues, and resolutions in the CRM to maintain accurate records
Identify opportunities to improve the agent experience and share feedback with leadership
Deliver exceptional service with professionalism, positivity, and a solution-oriented mindset
Who You Are:
Experienced in customer success, call center, or support roles, ideally with a CRM or real estate background
Strong communicator in English; bilingual (Spanish) is a big plus
Organized, proactive, and able to work independently in a remote setting
Comfortable using CRMs, virtual communication tools, and task management systems
Friendly, energetic, and genuinely enjoys helping others succeed
Reliable internet and a quiet workspace
Able to work within U.S. Eastern Time business hours
Schedule & Opportunity:
Part-Time: 2 hours/day, Monday–Friday
Availability: Must be reachable between 9 AM – 7 PM ET
Growth Potential: This role can evolve as our team grows, with opportunities to take on more responsibility over time
Apply Now
Apply Now