OurRitual (ourritual.com) is a Relationship Support platform that connects couples and individuals with Experts who provide guidance and advice to help them build stronger, healthier relationships. We are currently seeking a dedicated and skilled remote Customer Support Agent to join our dynamic team.
Our Customer Support team is currently seeking a new team member to join us. As a member of our team, your responsibilities will include answering customer inquiries, providing top-notch customer service, monitoring the platform for harmful content, assisting with quality assurance testing, and working with other departments to resolve complex customer issues. We're looking for someone who is a great communicator, a problem-solver, and can work independently as well as part of a team. We offer a competitive salary, permanent work-from-home, and comprehensive paid training. Don't miss out on this exciting opportunity! If you're interested, please apply today!
Respond to customer inquiries and resolve issues in a timely and efficient manner.
Provide exceptional customer service through various channels, including phone, email, and chat.
Keep members and experts informed about the progress of their requests and follow up as needed.
Monitor the company platform to ensure a safe and positive user experience, identifying and addressing any fraudulent or harmful content.
Escalate complex issues to management when necessary for prompt resolution.
Assist with quality assurance (QA) testing of the Ritual app to maintain high standards of service.
Collaborate with other departments to find solutions for challenging customer situations.
Maintain a positive and professional demeanor while interacting with customers.
Accurately record customer interactions by categorizing and tagging emails for efficient tracking.
Adhere to company policies and procedures to uphold service excellence.
Be willing to work flexible hours, including weekends and evenings, to ensure timely and effective support for our valued members.
2+ years of proven customer service experience
Prior experience in a remote work environment
Excellent communication skills, both verbal and written
Effective multitasking and prioritization skills
Familiarity with customer service principles and practices
Ability to work independently and collaboratively as part of a team
Comfortable working in a fast-paced environment
Tech-savvy with experience using CRM software and communication platforms (Front, Slack), and quick to learn new technologies
Must possess the necessary equipment and ample storage capacity to download company apps/platforms
Paid training and development opportunities
Helping and improving people's life and relationships
Originally posted on Himalayas
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