Customer Support Specialist at Kpler, serving as the frontline point of contact for customers, delivering responsive, high-quality support across multiple communication channels.
Requirements
- 2 years+ of experience in Customer Support
- Minimum Diploma, NITEC, or equivalent qualification
- Customer service certifications or formal training in customer communication/service excellence are considered an advantage
- Previous experience in customer service, customer support, or a related customer-facing role
- Proven ability to handle customer inquiries and resolve complaints in a professional and timely manner
- Familiarity with customer service systems, CRM platforms, and ticketing tools
- Proficiency in Microsoft Office and general computer applications
- Strong verbal and written communication skills with excellent interpersonal abilities
- Ability to multitask, prioritise effectively, and perform well in a fast-paced environment
- Strong problem-solving skills with a customer-centric approach
- Fluency in English, both spoken and written; additional language capabilities are advantageous
Benefits
- Dynamic company dedicated to nurturing connections and innovating solutions
- Opportunity to work with a global team of over 700 experts
- Chance to contribute to continuous improvement initiatives and drive customer satisfaction
- Collaborative and supportive work environment
Originally posted on