Job Summary:
We are seeking a highly skilled and compassionate Customer Service Representative to join our Specialty Pharmacy team at CVS, working from the comfort of your own home. As a critical member of our team, you will provide exceptional phone support to patients receiving life-sustaining specialty medication therapy. If you have a passion for delivering personalized care and have experience in customer service, we want to hear from you!
Key Job Details:
- Start Date: Immediate openings available
- Location: Remote (Illinois, USA)
- Compensation: $26/hour
- Company: CVS
- Position: Customer Service Representative
- Employment Type: Full-time
- Work Hours: 8 hours per day
Job Responsibilities:
As a Pharmacy Service Representative, you will be responsible for:
- Coordinating and handling new patient medication orders and reorders
- Verifying and updating benefits, confirming copays, and obtaining approvals
- Collaborating with insurance companies, healthcare providers, and internal teams to resolve order issues
- Providing exceptional customer service and support to patients and internal partners
Requirements:
- Bachelor's degree
- Active IL Pharmacy Technician License
- 1+ year of experience in customer service, handling complex client needs via phone
- 1+ year of experience with Windows-based applications (Windows, Microsoft Office, web navigation, and email)
- 1+ year of PC keyboarding experience
Preferred Qualifications:
- Healthcare experience
- Knowledge of benefits, insurance, pharmacy, and clinical terminology
What We Offer:
A competitive salary, comprehensive benefits, and the opportunity to make a meaningful impact on patients' lives. If you are a motivated and empathetic individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Take the Next Step:
Ready to join our team? Apply now and let's discuss how you can become a vital part of our success story.
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