The Domestic Violence (DV) Hotline Specialist is an essential remote position covering the 24-hour domestic and sexual violence hotline for Fairfax County, through Shelter House. The Hotline Specialist will answer the crisis line and assess callers for shelter entry eligibility in addition to providing resources, information and safety planning, regardless of shelter entry.
Requirements
- Must be a resident of NOVA (Northern Virginia)
- Reliable and stable internet connection
- Quiet workspace
- Bachelor’s degree in human services, Social Work or related Field or combination of education and experience
- 2+ years' experience working with victims of DV/SV/ or Human Trafficking
- Knowledge in counseling techniques and experience in trauma informed domestic and sexual violence
- Clear written communication
- Active listening skills
- Computer skills – including work, Excel, email and the internet
- Ability to maintain professional ethics and client confidentiality
- Strong written and oral communication skills
- Ability to prioritize competing priorities and make sound judgements
- Ability to complete tasks while navigating frequent interruptions
- Strong organizational and time management skills
Benefits
- 401K contributions with a 4% employer match
- Two Semi-Annual Team Building Events
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