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Join a Mission‑Driven Leader in Financial Services for Union Members
At People’s First Agency – Union Life, we are more than a financial‑services provider; we are a trusted partner to the men and women who protect, teach, heal, and serve our nation. With a footprint across the United States, we proudly support over 44,000 labor unions, credit unions, veterans’ groups, and professional associations, including the Police Officers Association, Firefighters Union, NFL Players Association, teachers’ unions, nurses’ federations, and many more. Our relentless focus on delivering supplemental insurance solutions that have been thoughtfully negotiated and endorsed by each member organization has earned us a reputation for integrity, deep industry expertise, and unwavering member advocacy.
As we expand our remote workforce, we are seeking passionate, self‑motivated individuals who want to make a tangible difference in the lives of union members while thriving in a supportive, collaborative environment. If you are ready to combine a service‑oriented mindset with a drive for personal growth, this is the opportunity you’ve been waiting for.
Why This Role Is a Game‑Changer for Your Career
The Remote Union Representative position offers a unique blend of relationship building, product knowledge, and professional development. You will serve as the primary point of contact for written inquiries from union members and association affiliates, guiding them through the nuances of supplemental insurance benefits that protect them and their families. Unlike traditional sales roles, you will never be required to cold call or prospect—your focus is on genuine, needs‑based assistance, backed by industry‑leading training and a compensation model that rewards your expertise.
Key Responsibilities – What Your Day Looks Like
- Member Inquiry Management: Respond promptly and accurately to written requests (email, chat, portal messages) regarding supplemental insurance benefits, ensuring each member receives clear, concise, and personalized information.
- Benefit Education: Translate complex insurance terminologies into easy‑to‑understand language, helping members grasp the value of the coverage negotiated by their union or association.
- Documentation & Follow‑Up: Maintain meticulous records of all communications, update member profiles, and follow up to confirm satisfaction and address any additional questions.
- Collaboration with Internal Teams: Liaise with underwriting, claims, and compliance departments to resolve member issues quickly and efficiently.
- Continuous Learning: Participate in comprehensive onboarding and ongoing professional development programs designed to sharpen your product knowledge, communication skills, and sales acumen.
- Performance Reporting: Track key metrics such as response time, resolution rate, and member satisfaction, providing insights that help improve processes and service quality.
- Advocacy & Feedback Loop: Serve as the voice of the member, delivering feedback to product teams to enhance future benefit offerings.
Essential Qualifications – What We Require
- U.S. Residency: Must reside within the United States to qualify for this remote position.
- Background Clearance: Ability to successfully pass a comprehensive background check.
- Technology Readiness: Access to a reliable laptop or desktop computer equipped with a webcam, a high‑speed internet connection, and a quiet workspace conducive to professional communication.
- Communication Excellence: Strong written communication skills, with an inherent ability to convey information clearly, empathetically, and persuasively.
- Positive Attitude & Team Spirit: Demonstrated self‑motivation, coachability, and a collaborative mindset that enhances team dynamics.
Preferred Qualifications – What Sets You Apart
- Leadership Experience: Prior experience leading teams, projects, or initiatives within a service‑oriented environment.
- Sales Background: Experience in insurance, financial services, or any role requiring consultative selling or member support (not mandatory, but advantageous).
- Union or Association Insight: Familiarity with labor union structures, credit union operations, or veteran organization cultures.
- Advanced Technical Skills: Proficiency with CRM platforms, ticketing systems, and remote collaboration tools (e.g., Slack, Microsoft Teams, Zoom).
Core Skills & Competencies – The DNA of Success
- Empathy & Active Listening: Ability to understand member concerns and respond with genuine compassion.
- Problem‑Solving: Quickly diagnose issues and propose effective, member‑focused solutions.
- Detail Orientation: Meticulous attention to documentation and compliance requirements.
- Time Management: Efficiently prioritize multiple inquiries while maintaining high response standards.
- Adaptability: Thrive in a fast‑changing environment, embracing new tools, policies, and product updates.
- Ethical Integrity: Uphold the highest standards of confidentiality and trust with member data.
Career Growth & Learning – Your Pathway to Advancement
People’s First Agency invests heavily in the professional journey of every team member. As a Remote Union Representative, you will have access to:
- Structured Onboarding: A multi‑phase program that covers insurance fundamentals, union partnership dynamics, and best‑in‑class service protocols.
- Ongoing Certifications: Opportunities to earn industry‑recognized credentials (e.g., Certified Insurance Counselor, Associate Insurance Agency Professional).
- Mentorship Networks: Pairing with senior representatives and managers who provide guidance, feedback, and career coaching.
- Promotion Tracks: Clear pathways toward roles such as Senior Union Representative, Team Lead, Operations Manager, or Product Specialist.
- Cross‑Functional Exposure: Rotational projects with underwriting, claims, and product development teams to broaden your expertise and strategic insight.
Work Environment & Company Culture – What It Feels Like to Be Part of Our Team
We believe that a supportive, low‑stress environment fuels exceptional performance. Our culture is built on three pillars:
- Collaboration Over Competition: Team members share successes, insights, and best practices without the pressure of aggressive sales quotas.
- Respect for Work‑Life Balance: Flexible schedules, generous paid time off, and a remote‑first philosophy enable you to thrive personally and professionally.
- Mission‑Driven Impact: Every interaction directly contributes to the financial security of those who serve our communities—creating purpose‑filled work that resonates.
Compensation, Perks & Benefits – Investing in Your Well‑Being
While the exact salary will be commensurate with experience, our total rewards package includes:
- Performance‑Based Compensation: Competitive base salary complemented by a commission structure that reflects your contribution to member satisfaction and benefit enrollment.
- Weekly Pay Cycle: Timely remuneration to support your financial flexibility.
- Medical Reimbursement: Assistance with health‑related expenses to keep you and your family covered.
- Lifetime Renewal (Residual) Income: Ongoing earnings from policies you help enroll, creating a sustainable revenue stream.
- No Cold‑Calling: Focus on inbound, purpose‑driven assistance rather than high‑pressure prospecting.
- Professional Development Stipends: Funding for certifications, workshops, or courses aligned with your career goals.
- Technology Allowance: Reimbursement for home office equipment, ensuring a comfortable and productive workspace.
- Employee Assistance Programs: Confidential counseling, mental‑health resources, and wellness initiatives.
How to Apply – Take the Next Step Toward a Rewarding Career
If you’re energized by the prospect of serving union members, guiding them through critical insurance decisions, and growing within an organization that values integrity and collaboration, we want to hear from you. To apply, click the link below, submit your résumé, and include a brief cover letter highlighting why your experience aligns with our mission.
Apply Now – Join People’s First Agency Today
Final Thoughts – Your Future Starts Here
At People’s First Agency, you won’t just fill a role; you’ll become an integral part of a community dedicated to securing the financial futures of those who give so much to society. Our remote workforce enjoys autonomy, continuous learning, and a compensation model that truly rewards service excellence. Bring your passion, your drive, and your commitment to member advocacy—and together, we’ll shape a brighter tomorrow for millions of union members across the nation.
Apply today and start making an impact that matters.
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