<strong>About Clera</strong>:<br><br>Clera is a fast-growing AI start-up reimagining how top talent finds their dream jobs. We’re already working with leading, VC-backed startups such as Mintlify, Luminai, and Windsurf - many in AI, all VC-backed. We believe recruitment needs to be talent-first to make it easy to get in touch with those companies, be coached in the journey and actually get hired.<br><br>Thousands of talents engage with Clera every week. We’ve connected many of them with companies where they’ve landed exciting new roles. With the traditional $600B headhunting industry ripe for AI-driven disruption, we are aiming to build a massive company, providing better outcomes for talents and companies. We’re at a pivotal moment—right before liftoff. Early enough that you’ll get meaningful ownership. Far enough that we’ve got a product, paying customers, and a team of A-players.<br><br><strong>The Role</strong>:<br><br>We’re hiring an Employer Account Manager (Customer Success Manager) to own a portfolio of employer relationships and drive hiring outcomes end-to-end. You’ll be the day-to-day point person for clients after kickoff—keeping searches moving, ensuring alignment, and delivering a high-quality experience that leads to repeat business.<br><br>This is an individual contributor role with high ownership and clear, measurable outcomes.<br><br><strong>What You’ll Do</strong>:<br><br><ul><li> Own employer accounts day-to-day: communication, expectations, timelines, and delivery</li><li> Run onboarding and kickoff logistics to ensure each search starts with tight alignment</li><li> Partner with hiring managers to clarify role requirements, interview process, and success criteria</li><li> Maintain operating cadence: weekly updates, pipeline reviews, feedback capture, and decision-driving</li><li> Identify and resolve risks early (stalled processes, misalignment, slow feedback loops)</li><li> Coordinate internally with recruiters/sourcers to translate client needs into execution and keep quality high</li><li> Track performance and share insights using simple dashboards/scorecards (pipeline health, speed, conversion)</li><li> Support renewals and expansions by delivering strong outcomes and uncovering additional hiring needs<br><br></li></ul><strong>What Success Looks Like</strong>:<br><br><ul><li> Clients feel informed and supported, with clear next steps and consistent progress</li><li> Searches move quickly with strong alignment and minimal churn or resets</li><li> High retention and repeat business driven by a great employer experience</li><li> Clean internal and external process: tight handoffs, consistent reporting, no dropped balls<br><br></li></ul><strong>What We’re Looking For</strong>:<br><br><ul><li>3–7 years of account management / client services experience in a recruiting agency or staffing environment</li><li>Proven track record managing employer/client relationships across multiple concurrent searches</li><li>Strong consultative and operational skills: you can advise and you can execute</li><li>Comfortable navigating stakeholders (hiring managers, recruiters, finance/HR) and driving decisions</li><li>Detail-oriented with excellent written communication and process follow-through</li><li>Commercial mindset: understands retention, expansion, and long-term account value<br><br></li></ul><strong>Nice to Have</strong>:<br><br><ul><li>Client-side experience (in-house recruiting or HR partnership)</li><li>Experience supporting high-growth teams or high-volume hiring</li><li>Comfort with CRMs, ATS tools, and basic reporting/spreadsheets<br><br></li></ul>