Experienced Air Customer Service Agent for Remote US Operations – Delivering Exceptional Travel Experiences with blithequark

Introduction to blithequark

Imagine being part of a dynamic team that is passionate about delivering exceptional travel experiences to guests from all over the world. At blithequark, we are committed to providing outstanding support to our guests, and we are looking for an amazing Air Customer Service Agent to join our team. As a leader in the travel and hospitality industry, blithequark offers a unique opportunity to work with a talented team of professionals who share a passion for excellence and customer satisfaction.

Job Summary

We are seeking an experienced and skilled Air Customer Service Agent to provide top-notch support to our guests, travel agents, and internal stakeholders. As an Air Customer Service Agent at blithequark, you will be responsible for handling phone calls, chat messages, emails, and voicemails related to air issues, responding to escalated calls, and providing timely and accurate solutions to our guests. If you are a customer-focused individual with excellent communication skills and a passion for the travel industry, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Answer phone calls, chat messages, and respond to emails and voicemails related to air issues, ensuring prompt and accurate solutions for our guests.
• Amend major schedule changes, perform ticketing activities, such as issuance, refunds, and exchanges, and track incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares.
• Realign pricing within PNR to collect additional money outside final payment and certify all air tickets issued for passengers taking a flight by updating the ticket match exception report.
• Assign ancillary services to guests when requested and process guest entertainment, crew executive travel, VIP requests, and provide downline communication to port agents, hotels, and ground transportation.
• Research air schedules booked for crew outside of budget and process last-minute crew changes in regards to air accommodations.
• Provide next port protection coverage (flight re-accommodation) to accommodate passengers when needed and communicate effectively with customers, co-workers, and management to reduce communication-related work errors.
• Consistently deliver on commitments to external and internal customers to drive customer satisfaction and demonstrate commitment through behaviors and performance that are aligned with our core values.
• Exhibit integrity, fairness, and professionalism in everyday conduct and perform any additional duties as assigned by leadership.

Requirements

To be successful in this role, you should have:

• Experience in the travel and hospitality industry and in a high-volume call center, which is highly desirable.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Excellent phone and customer service skills, with the ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management.
• Knowledge of all aspects of the Sabre airline reservation system, including creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing.
• Must be legally authorized to work in the United States, as blithequark is unable to sponsor or take over sponsorship of employment visas at this time.

What We Offer

At blithequark, we offer a comprehensive range of benefits, including:

• Cruise and travel privileges for you and your family.
• Health benefits, 401(k), and employee stock purchase plan.
• Training and professional development opportunities, including tuition and professional certification reimbursement.
• Rewards and incentives, with a base hourly range of $15.91 to $21.49, depending on your qualifications and experience.

Our Culture

At blithequark, we are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our Culture Essentials, Corporate Vision Statement, and Core Values are designed to promote a culture of excellence, respect, and empathy. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

How to Apply

If you are a motivated and customer-focused individual who is passionate about the travel industry, we encourage you to apply for this exciting opportunity. Please note that this position can be 100% fully remote, US Only, and we are unable to hire anyone in the following states: AR, CT, DE, HI, IA, KY, LA, ME, MT, MS, ND, NE, NH, OK, SD, VT, WV, WY. To apply, please visit our website and follow the application instructions. We look forward to hearing from you!

Conclusion

Joining blithequark as an Air Customer Service Agent is an exciting opportunity to be part of a dynamic team that is passionate about delivering exceptional travel experiences. With a comprehensive range of benefits, a positive and inclusive work environment, and opportunities for career growth and development, we believe that blithequark is the ideal place to build a rewarding and challenging career. If you are a customer-focused individual with a passion for the travel industry, we encourage you to apply for this exciting opportunity and join our team of talented professionals.

Apply Now