At arenaflex, we're a leading global life sciences company that's deeply integrated in guiding patient care, providing comprehensive clinical laboratory and end-to-end drug development services. With a mission to improve health and improve lives, we deliver world-class diagnostic solutions, bring innovative medicines to patients faster, and use technology to improve the delivery of care. As a company that's committed to excellence, we're seeking an experienced Application Administrator to join our team and support our Beacon-to-Link migration project.
**Job Summary:**
We're looking for an entry-level Application Administrator to perform application administration tasks, including building organizations and users in Link, and providing exceptional customer service to our end-users. As part of our Beacon-to-Link migration project, our development team is building tools to migrate organizations, accounts, users, and select Orders components. However, they need resources beyond their 4-person team to assist with building the remaining orgs and users. This is an exciting opportunity to join our team and contribute to the success of our migration project.
**Key Responsibilities:**
* Build organizations and users in Link, manually or programmatically, as required
* Provide exceptional customer service to end-users, responding to their queries and resolving issues in a timely and professional manner
* Work closely with end-users to set up their organization and user credentials
* Assist with the migration of organizations, accounts, users, and select Orders components from Beacon to Link
* Perform other application administration tasks as required
**Essential Qualifications:**
* High school diploma or equivalent required
* Excellent typing skills, fast and accurate (greater than 40 wpm)
* Excellent command of the English language, with the ability to communicate effectively with end-users
* Proficient in Word and Excel
* Ability to work in a fast-paced environment and meet deadlines
* Strong customer service skills, with the ability to respond to queries and resolve issues in a timely and professional manner
**Preferred Qualifications:**
* Tier 1 helpdesk experience and triage experience
* Bilingual, English and Spanish
* Experience working in a similar role, with a focus on application administration and customer service
**Skills and Competencies:**
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Strong problem-solving and analytical skills
* Ability to learn quickly and adapt to new systems and processes
* Strong customer service skills, with the ability to respond to queries and resolve issues in a timely and professional manner
**Career Growth Opportunities and Learning Benefits:**
* Opportunity to work on a high-profile project, with the potential for career growth and development
* Access to training and development programs, to help you build your skills and knowledge
* Collaborative and dynamic work environment, with a focus on teamwork and communication
* Opportunity to work with a leading global life sciences company, with a reputation for excellence and innovation
**Work Environment and Company Culture:**
* Work from home, with a flexible schedule that supports our divisions
* Shifts range from 8AM-5PM, 9AM-6PM, 10AM-7PM, 11AM-8PM EST
* Collaborative and dynamic work environment, with a focus on teamwork and communication
* Opportunity to work with a diverse and talented team, with a passion for excellence and innovation
**Compensation, Perks, and Benefits:**
* Competitive salary and benefits package
* Opportunity to work from home, with a flexible schedule that supports our divisions
* Access to training and development programs, to help you build your skills and knowledge
* Collaborative and dynamic work environment, with a focus on teamwork and communication
**How to Apply:**
If you're a motivated and detail-oriented individual, with excellent communication and interpersonal skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Note:**
* This is an entry-level position, with the potential for career growth and development
* The successful candidate will be required to complete a 3-minute IKM assessment, as part of the hiring process
* arenaflex is an equal opportunities employer, committed to diversity and inclusion in the workplace
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