Introduction to arenaflex
arenaflex is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With a global scale and local presence, we are a force of good in supporting our communities, our clients, and the environment. Our team of over 500,000 inspired and passionate people, speaking more than 300 languages, is dedicated to making people's lives simpler, faster, and safer.
About the Role
We are seeking a highly skilled and motivated Bilingual Canadian French/English Customer Expert to join our team. As a Customer Experience Specialist, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. This is a remote work opportunity, allowing you to work from the comfort of your own home and enjoy a better work-life balance.
Key Responsibilities
- Provide customer support to customers via telephone and/or Internet, e.g., instant message, email
- Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty or billing/payment
- Provide customer support by phone, email or instant message to business customers, serving as the primary contact for inbound customer issues
- Process a high volume of customer inquiries regarding offered products and services and resolve a targeted percentage of those inquiries
- Troubleshoot customer problems, identify the root cause of the problem, and use tools and resources appropriately to determine how to resolve customer problems
- Escalate more technical product-related issues to the proper Product Support department and follow up on escalated issues with coaching and mentoring to learn appropriate solutions and expand overall knowledge
- Track and document inbound support requests and ensure proper notation of customer problems or issues
- Update customer information and ensure accurate entry of contact information
- Meet standards of the job, such as quality standards, adherence to schedule, and average handle time
- Provide guidance and/or mentoring to less experienced associates as needed
Essential Qualifications
- Ability to work remotely in a virtual team environment
- Excellent customer service skills that build high levels of customer satisfaction
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Proficient in PC operation and navigation
- Demonstrates effective people skills and sensitivities when dealing with others
- Ability to work both independently and in a team environment
- Have excellent communications skills, both oral and written
- Ability to work in a constantly changing and fast-paced environment
- Ability to stay composed and objective
- Organization and work prioritization skills
Preferred Qualifications
- Bilingual in Canadian French and English
- Previous experience in customer service or a related field
- Strong problem-solving skills and ability to think critically
- Ability to adapt to new technologies and systems quickly
- Strong attention to detail and ability to multitask
Work from Home Requirements
To be successful in this role, you will need to meet the following work from home requirements:
- Internet Requirements:
- Minimum subscribed download rate equal to or exceeds 15.0 Mbps
- Minimum subscribed upload rate equal to or exceeds 5.0 Mbps
- ISP must have no packet loss and ping under 50ms
- Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
- Proof of internet speed required
- Clean and quiet workspace
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Customer Experience Specialist, you will have the chance to learn new skills, take on new challenges, and advance your career. Our comprehensive training program will provide you with the tools and resources you need to succeed, and our experienced team will be there to support and mentor you every step of the way.
Work Environment and Company Culture
arenaflex is a company that values its employees and is committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. Our company culture is built on the principles of inclusion, diversity, and respect, and we are committed to creating a culture where everyone feels welcome and valued.
Compensation, Perks, and Benefits
As a Customer Experience Specialist at arenaflex, you will be eligible for a range of benefits, including:
- Competitive wages
- Full benefits (medical, dental, vision, 401k, and more)
- Paid time off
- Employee wellness and engagement programs
- Opportunities for career growth and advancement
Conclusion
If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Experience Specialist at arenaflex, you will have the chance to make a real difference in the lives of our customers and contribute to the success of our company. Don't miss out on this opportunity to join our team and start your journey with arenaflex today!
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