At arenaflex, we're on a mission to revolutionize the automotive warranty industry by providing top-notch service to our customers. As a key member of our growing claims department, you'll play a vital role in delivering exceptional customer experiences and ensuring that our customers receive the best possible support. If you're a bright, outgoing, and energetic individual with a passion for customer service, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of auto repair coverage, protecting people from unexpected and costly breakdowns for almost 15 years. We're a fast-paced company that's growing rapidly, and we're looking for talented individuals like you to join our team. Our company culture is built on the principles of teamwork, innovation, and customer satisfaction. We empower our employees to lead, drive change, and give back to their communities.
**Job Summary**
As an Experienced Bilingual Claims Customer Service Representative, you'll be responsible for answering internal and external phone and email inquiries, providing information and explanations on various levels of contract coverage and claims processes, and managing workflow to ensure timely completion of tasks. You'll work closely with our Claims Adjudication Department to request and distribute internal information, and you'll be a team player who can effectively communicate with management and coworkers in a visible manner.
**Key Responsibilities**
* Analyze information in Vehicle Service Contract and claims system to advise customers of the appropriate benefit amounts
* Request and distribute internal information to aid Claims Adjudication Department
* Answer phone and email inquiries and provide information and explanations on various levels of contract coverage and claims processes
* Manage workflow, process, and complete all requests and documents according to established procedures
* Be a team member, work effectively in a friendly team environment
* Be interactive and communicative with management and coworkers in a visible manner, requiring camera usage for training, team meetings, and meetings with management
* Other job duties as assigned
**Key to Success**
* Minimum High School graduate or GED required
* Strong organizational and customer service skills with the ability to problem-solve and multitask
* Detail-oriented with a high level of accuracy in data entry skills
* Ability to maintain confidentiality of sensitive information
* Excellent written and verbal communication skills, with the ability to communicate effectively with contract holders, agents, dealers, internal staff/upper management, and customers
* Proficient working on a PC, with a working knowledge of MS Office and the ability to learn new programs quickly
* Type at least 35 wpm and document information while discussing the claim over the phone
* Automotive Service Department experience preferred, with a background in Warranty Administrators, BDC Representatives, Automotive Cashier/Receptionist, or Service Writers
**Essential Skills and Competencies**
* Fluency in English and Spanish, with the ability to communicate effectively with customers and colleagues
* Strong problem-solving and conflict resolution skills, with the ability to de-escalate situations and provide excellent customer service
* Excellent communication and interpersonal skills, with the ability to work effectively in a team environment
* Strong organizational and time management skills, with the ability to prioritize tasks and manage workflow
* Ability to maintain confidentiality of sensitive information and handle sensitive customer situations
* Proficient working on a PC, with a working knowledge of MS Office and the ability to learn new programs quickly
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:
* Paid training and upward mobility opportunities
* Ongoing training and development programs to help you improve your skills and knowledge
* Opportunities for career advancement and professional growth
* A supportive and collaborative work environment that encourages learning and development
**Work Environment and Company Culture**
Our company culture is built on the principles of teamwork, innovation, and customer satisfaction. We empower our employees to lead, drive change, and give back to their communities. Our work environment is fast-paced and dynamic, with a focus on delivering exceptional customer experiences.
**Compensation, Perks, and Benefits**
We offer a competitive compensation package, including:
* $20.50 per hour
* Additional bonus and incentive opportunities
* Paid training and upward mobility opportunities
* 401(k) with company match after 90 days of employment
* Medical, dental, and vision insurance
* Voluntary life insurance
* Internet stipend
* Casual dress code
**Schedule and Work-Life Balance**
We offer a flexible schedule, with:
* 8-hour shifts
* Monday to Friday
* Opportunities for work-from-home arrangements
**Equal Employment Opportunity**
arenaflex is an equal-opportunity employer, committed to celebrating our employees' differences and promoting a diverse and inclusive work environment. We welcome applications from candidates of all backgrounds and perspectives.
**How to Apply**
If you're a bright, outgoing, and energetic individual with a passion for customer service, we want to hear from you! Apply now by clicking on the link below:
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**Note:** Due to local regulations, we are currently not accepting applications from candidates residing in Alaska (AK), California (CA), Colorado (CO), Delaware (DE), Hawaii (HI), Indiana (IN), Maine (ME), Massachusetts (MA), Montana (MT), Nebraska (NE), New Hampshire (NH), North Dakota (ND), New York (NY), Oregon (OR), Pennsylvania (PA), Rhode Island (RI), Vermont (VT), Washington (WA), West Virginia (WV), and Wyoming (WY).
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