Join the Blithequark Team as a Bilingual Customer Service Representative
Blithequark is seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team. As a primarily home-based representative, you will provide exceptional customer service to agents, agency staff, operations, and customers, responding to auto policy-related inquiries. If you are fluent in English and Spanish and have a passion for delivering outstanding customer experiences, we encourage you to apply.
About Blithequark
Blithequark is a leading provider of automotive insurance, dedicated to saving people money and providing quality insurance to customers across the country. With a rich history spanning over 60 years, we have established a stable and collaborative culture that values diversity, team spirit, and a can-do attitude. Our vision influences how we deliver on our promises to our customers, our communities, and each other.
Key Responsibilities
- Respond to auto policy-related inquiries from agents, agency staff, operations, and customers, providing accurate and timely information.
- Develop knowledge of systems and application trainings associated with policy processing to effectively address customer inquiries.
- Attend training and obtain licenses to acquire skills needed to transition to the next level.
- Provide input on process improvement ideas for customer and agent support processes.
- Follow procedures and continuous process improvement standard work to ensure efficiency and effectiveness.
- Resolve customer inquiries on the first call, with minimal effort required on the part of the customer, providing the most customer value.
Requirements
Essential Qualifications
- Fluent in English and Spanish, with demonstrated written and verbal communication skills.
- Demonstrated experience providing customer-driven solutions, support, or service.
- Demonstrated typing/keyboarding skills (30 wpm).
- Demonstrated experience with various PC software applications (e.g., Microsoft Office Suites, Internet Explorer, Outlook).
- Demonstrated math skills (multiplication, division, addition, subtraction).
- Must pass bilingual assessments in reading, understanding, writing, and conversing fluently in both Spanish and English.
Preferred Qualifications
- Property & Casualty (P&C) License.
Work Environment and Schedule
This is a primarily home-based role, with 80% of your time (4+ days per week) working from home, proximate to one of our office locations (within approximately 35-50 miles). On occasion, you may be asked to travel to an office location for in-person engagement activities such as team meetings, trainings, and culture events.
Normal business hours are:
- Monday-Thursday: 7am-9pm CST.
- Friday: 7am-8pm CST.
- Rotating Saturday: 8am-4pm CST.
Once training is finished, your schedule will align to one of the following schedules:
- Monday-Friday: 11am-8pm CST, rotating Saturday: 8am-4pm CST.
- Monday-Thursday: 12pm-9pm CST, Friday: 12pm-8pm, rotating Saturday: 8am-4pm CST.
Compensation and Benefits
We offer a competitive compensation package, including:
- Starting pay: $23.00/hour.
- Comprehensive medical, dental, vision, and wellbeing benefits.
- Competitive 401(k) contribution.
- Pension plan.
- Annual incentive.
- 9 paid holidays.
- Paid time off program (23 days accrued annually for full-time employees).
- Student loan repayment program.
- Paid-family leave.
If you currently have an active Property & Casualty license, you will receive a bonus of $250.00.
Career Growth Opportunities and Learning Benefits
At Blithequark, we are committed to the growth and development of our employees. We offer:
- Comprehensive training programs to enhance your skills and knowledge.
- Opportunities for career advancement and professional growth.
- Mentorship programs to support your development.
Why Join Blithequark?
By joining Blithequark, you will be part of a dynamic team that values diversity, team spirit, and a can-do attitude. You will have the opportunity to:
- Make a meaningful impact in the lives of our customers.
- Develop new skills and knowledge.
- Collaborate with a talented team of professionals.
- Enjoy a healthy work-life balance.
Apply Now
If you are a motivated and customer-focused individual who is fluent in English and Spanish, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team at Blithequark.
Apply Now