Job Summary
We are seeking a highly skilled and experienced Client Relationship Analyst to join our team at Walgreens, a leading retail pharmacy and healthcare company in the United States. As a Client Relationship Analyst, you will serve as the single point of contact for our clients, providing exceptional customer service, support, and solutions to their needs. This is a full-time opportunity located in Florida, USA, with a competitive salary of $32/hour.
About Walgreens and Walgreens Boots Alliance
Walgreens is part of the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy, and retail leader with a long history of caring for communities. Our purpose is to make more joyful lives through better health. With nearly 9,000 retail locations across America, Puerto Rico, and the U.S. Virgin Islands, Walgreens is a trusted local health destination serving almost 10 million customers every day. Our pharmacists play a vital role in the U.S. healthcare system, providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the country's medically underserved populations.
Job Responsibilities
As a Client Relationship Analyst, you will be responsible for:
- Maintaining and reinforcing client relationships by providing required services that address their issues
- Serving as the informed authority to drive 340B program advancement opportunities
- Claiming the start-to-finish goal for any inquiries and issues while demonstrating professionalism and providing the highest level of service consistently
- Using cross-functional support teams to request and interpret different data streams, and impart business results and trends that connect with the client and their overall 340B program execution
- Requesting client feedback and determining process improvement arrangements and suggesting system upgrades
- Instructing clients regarding any reporting changes and guiding them through the changes
- Examining client requirements to foster more effective reporting
- Offering fundamental support expected to the client for 340B reviews by providing clarification of the data move through the different systems
- Participating in the client's review cycle and offering support nearby or from a distance
- Maintaining records of client interactions, recording details, complaints, remarks, and moves made
- Contacting clients to answer inquiries or to inform them of investigation results and arranged changes
- Creating and cultivating working relationships with different internal partners (IT, Stores, Legal, Sales, etc.) to work with useful trades of information
- Fostering an intensive understanding of the 340B program and endeavoring to improve the overall productivity and attractiveness of the 340B program consistently
- Maintaining information on the healthcare and pharmacy services industry, continually, and utilizing that information to recognize ways and make proposals to improve the 340B program
Essential Qualifications
To be successful in this role, you will need:
- Bachelor's degree OR high school diploma and two (2) years of client or account relationship experience
- Experience in diagnosing, isolating, and resolving moderate to complex business issues and suggesting and implementing solutions to resolve issues
- Experience developing approaches to accomplishing goals and meeting deadlines with minimal management, depending on oneself to finish goals, and determining when escalation of issues is necessary
- Experience communicating both verbally (on telephone, one-on-one, and to gatherings) and in writing (emails, letters, reports, presentations) to different audiences (work group, team, organization management, and outside clients)
- Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction
- Experience developing and delivering presentations to internal and external audiences
- Fundamental level expertise in Microsoft Excel, PowerPoint, and Word
- Willingness to travel up to 20% of the ideal opportunity for business purposes (within state and out of state)
Preferred Qualifications
We prefer candidates with:
- Bachelor's Degree and at least 2 years of client/customer service experience OR High School Diploma and 2 years of client or account relationship experience
- Experience working in a client or account management environment
- Experience in the healthcare industry, including 340B, pharmacy, hospital, clinic, PBM
Career Growth Opportunities and Learning Benefits
At Walgreens, we are committed to the growth and development of our employees. We offer:
- Comprehensive training programs to enhance your skills and knowledge
- Career advancement opportunities within the company
- Competitive salary and benefits package
Work Environment and Company Culture
Our work environment is dynamic and fast-paced, with a strong focus on teamwork and collaboration. We value diversity, equity, and inclusion, and strive to create a workplace that is welcoming and inclusive for all employees.
Compensation, Perks, and Benefits
We offer a comprehensive compensation package, including:
- Competitive salary of $32/hour
- Health insurance: coverage for medical, dental, and vision costs
- Retirement plans: 401(k) or other retirement savings plans
- Paid time off: vacation days, holidays, and sick leave
- Employee discounts: discounts on products or services offered by the company
- Life insurance: coverage in case of an employee's death
- Education assistance: support for employees pursuing further education
- Wellness programs: initiatives to promote employee health and well-being
- Career development: training and development programs to enhance skills and career growth
Conclusion
If you are a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at Walgreens. As a Client Relationship Analyst, you will have the chance to make a positive impact on our clients and contribute to the success of our company. Apply now and take the first step towards a fulfilling career with Walgreens!
Apply Now