Imagine being part of a dynamic team that is revolutionizing the way arts organizations use data and software to drive success. At Spektrix, we are a growing collection of creative problem solvers who are passionate about empowering arts organizations to grow revenue, increase efficiency, and build stronger relationships with audiences. With a mission to help arts organizations thrive, we are seeking a highly skilled and motivated Support Specialist to join our Client Success team. As a Support Specialist, you will play a vital role in delivering exceptional customer service and technical support to our clients, ensuring they get the most out of our cloud-based software and consultative services.
We are looking for an experienced and talented individual to join our team as a Support Specialist, working remotely from the West Coast. As a Support Specialist, you will be the primary point of contact for our clients, providing technical support, guidance, and training to help them achieve their goals. You will be responsible for navigating incoming client calls and emails, solving problems, and finding bespoke solutions to help clients get the most out of our software and services. If you are passionate about using technology and data to drive success and have a strong interest in the arts, we want to hear from you.
As a Support Specialist, your key responsibilities will include:
In addition to these responsibilities, you will be accountable for delivering exceptional customer service, ensuring client satisfaction, and contributing to the growth and development of our clients. You will work closely with our Client Success team to identify risks, trends, and opportunities for growth, and will be expected to champion best practices and company values in all interactions with clients.
To be successful in this role, you will need:
In return for your skills and experience, we offer a competitive salary range of $40,000 - $45,000 per year, as well as a comprehensive benefits package, including:
As a remote worker, you will be expected to have a quiet working space at home, with a reliable internet connection and the ability to participate in video calls. We will provide reasonable support and all the hardware you need to get started, but you will be responsible for ensuring your home working setup meets our requirements.
At Spektrix, we are committed to creating an inclusive work environment, where our team members are supported in expressing themselves and delivering their best work. We recruit regardless of race, religion, gender, gender identity, sexual orientation, age, or disability status, and look to employ from a wide range of backgrounds and experiences. If you are passionate about joining a dynamic team and contributing to the success of arts organizations, we want to hear from you.
If you are excited about the opportunity to join our team as a Support Specialist, please submit your application today. Please note that we are unable to extend employment consideration outside of the specified states (CO, ID, MT, NE, NV, OR, UT, WY). We look forward to hearing from you and exploring how you can contribute to the success of Spektrix and our clients.
Joining Spektrix as a Support Specialist is a fantastic opportunity to grow your career and make a meaningful contribution to the success of arts organizations. With a competitive salary, comprehensive benefits package, and a dynamic team environment, we offer a unique and rewarding work experience. If you are passionate about using technology and data to drive success and have a strong interest in the arts, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join our team and help shape the future of arts organizations – apply today!
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