Join Our Team: Revolutionizing Customer Care in the Insurance Industry
At The Hartford, we're not just an insurance company; we're pioneers in making a difference. We're committed to going beyond the conventional boundaries of coverages and policies to create a meaningful impact. As a Customer Care Nurse on our team, you'll be at the forefront of delivering exceptional customer service, ensuring great claim outcomes, and helping individuals return to work. Our team is comprised of industry-leading claims leaders and handlers who are passionate about their work, and we're looking for talented professionals like you to join our dynamic team.
About the Role: Customer Care Nurse
As a Customer Care Nurse, you'll play a pivotal role in the claim intake process for injured claimants, working in a fast-paced, incoming call environment. Our team of medical professionals is spread across the United States, working remotely to facilitate Short-Term (STD) and Long-Term Disability (LTD) case files. You'll be handling 35-40 calls per day, using your clinical expertise to assess, document, and review the medical acuity of a claimant's condition during these 15-minute intake calls. Your empathy, compassion, and keen clinical skillset will be essential in guiding claimants through the intake process.
Key Responsibilities
- Provide claimants with a clear explanation of the intake and subsequent claims process expectations, ensuring they're well-informed and supported throughout.
- Effectively assess, evaluate, and document a claimant's medical information to initiate the claim process, while simultaneously reviewing functional limitations or work accommodations.
- Gather medically diagnosed restrictions and/or limitations for Return To Work expectations, ensuring a comprehensive understanding of the claimant's needs.
- Determine the medical complexity and appropriate assignment duration and/or a medical milestone for the assigned claim, utilizing your clinical expertise.
- Accurately enter employee/employer/physician intake information into our claim technology platform, enabling Claims Ability Analysts to facilitate informed claim decisions.
- Communicate complex medical information to claimants in a clear, simple, and concise manner, demonstrating empathy and understanding.
- Demonstrate sound medical knowledge and clinical assessment skills in a time-sensitive claim intake environment, ensuring high-quality outcomes.
Qualifications & Requirements
To excel in this role, you'll need:
- An active LPN/LVN license; RN licenses will also be considered.
- A minimum of 12 months of practicing clinical experience, with broad spectrum knowledge about anatomy and physiology.
- Clinical Case Management experience is preferred, although not mandatory.
- Excellent communication skills, both oral and written, to effectively interact with claimants and stakeholders.
- Proficiency in MS Office (Word, Excel, Outlook, and PowerPoint), as well as excellent keyboard/automation skills.
- Location: We're looking for candidates based in the West or Central time zones to ensure seamless collaboration and communication.
Preferred Skills & Competencies
In addition to the essential qualifications, we prefer candidates with:
- A strong clinical background, with experience in assessing and managing complex medical conditions.
- Excellent analytical and problem-solving skills, with the ability to make informed decisions.
- A compassionate and empathetic approach to customer care, with a focus on delivering exceptional claimant experiences.
- The ability to work effectively in a fast-paced, dynamic environment, with a high volume of incoming calls.
- Strong technical skills, with the ability to navigate our claim technology platform with ease.
What We Offer: Career Growth, Learning, and a Rewarding Work Environment
At The Hartford, we're committed to supporting your career growth and development. As a Customer Care Nurse, you'll have access to:
- Ongoing training and professional development opportunities, to enhance your clinical skills and knowledge.
- A collaborative and dynamic work environment, with a team of experienced medical professionals.
- A competitive compensation package, with a listed annualized base pay range of $63,760 - $95,640.
- A range of benefits, including short-term or annual bonuses, long-term incentives, and on-the-spot recognition.
- A culture that values diversity, equity, and inclusion, with a commitment to creating a workplace that's inclusive and supportive.
Work Environment & Company Culture
As a 100% remote, work-from-home opportunity, you'll have the flexibility to work from the comfort of your own home. We're committed to creating a culture that's inclusive, supportive, and engaging, with a range of employee insights and benefits to support your well-being.
Additional Information
To ensure a smooth transition into this role, please note:
- Start date: Monday, June 3rd, 2024.
- Training hours: 10:00 AM - 6:30 PM EST, Monday through Friday for the first 8 weeks of employment.
- Post-training hours: 11:30 AM - 8:00 PM EST, Monday through Friday.
- Internet Connectivity Requirement: For 100% remote positions, we require high-speed broadband cable internet service with minimum upload/download speeds of 10Mbps/100Mbps, and a hardwired connection to the Hartford-issued router and/or computer.
Join Our Team: Apply Now!
If you're a compassionate and experienced Customer Care Nurse looking for a new challenge, we encourage you to apply for this exciting opportunity. At The Hartford, we're committed to making a difference, and we're looking for talented professionals like you to join our team. Apply now and take the first step towards a rewarding career with a leading insurance company.
We're an Equal Opportunity Employer, committed to diversity, equity, and inclusion. We welcome applications from females, minorities, veterans, individuals with disabilities, and all qualified candidates.
Apply Now