Welcome to blithequark
At blithequark, we are dedicated to empowering lives, one call at a time. As a leading provider of connected care, we have been helping aging individuals and at-risk populations live safely and independently in their homes for over 40 years. Our innovative technologies bridge the gap between healthcare providers, individuals, and their care partners, supporting health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations, and peace of mind for millions of lives every year.
Our Mission and Values
At blithequark, we treat all our customers and team members with respect and dignity, creating relationships built on trust. We work collaboratively as a team, developing customer solutions in a supportive and compassionate manner. If you are a dedicated, empathetic team player, come be a part of an organization that makes a positive difference in the lives of those we serve.
Job Purpose
We are seeking an experienced Customer Care Representative to provide world-class customer service to our customers, including subscribers, caregivers, payers, programs, installers, and referral sources, as well as internal departments. As the face of blithequark to our customer base, you will provide superior customer service in a compassionate, thorough, quality, efficient, and productive manner.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries, requests, compliments, and complaints, taking full ownership of the problem until fully resolved to the customer's satisfaction.
- Respond to phone, mail, electronic, and fax inquiries from customers and internal departments, providing timely and effective solutions.
- Conduct administrative, phone support, and data processing tasks as required to support the full complement of blithequark's service offerings.
- Provide first-line troubleshooting expertise to customers regarding blithequark's equipment, resolving issues promptly and efficiently.
- Actively sell blithequark services or resell services to customers who are canceling, promoting our products and services to meet customer needs.
- Serve as a resource for Customer Service Support Representatives, providing guidance and support as needed.
- Provide back-up phone support to the Call Center as requested, ensuring seamless customer service.
Required Skills and Qualifications
- High School Diploma or equivalent required.
- A minimum of 2 years of related experience in Customer Service, preferably in a healthcare or technology setting.
- Multi-tasking and problem-solving skills, with the ability to work in a fast-paced, changing environment.
- Excellent telephone etiquette, with clear oral and written communication skills, including appropriate grammar and spelling.
- Demonstrated proficiency in English, with the ability to navigate through a variety of computer applications, including Windows and Microsoft Word.
- Ability to work independently and as part of a team, with a minimum typing speed of 40 wpm and attention to detail.
Preferred Skills and Qualifications
- Level II Certified as a blithequark Monitoring Service monitor is a plus, but not required.
- Bilingual skills are highly desirable, with the ability to communicate effectively with customers who speak languages other than English.
Schedule Requirements
The successful candidate will be required to work a schedule of Monday through Friday, 12 pm to 8:30 pm (Eastern Time), with Saturday shifts as needed from 10 am to 4:30 pm (Eastern Time).
Benefits and Career Development
At blithequark, we offer a comprehensive range of benefits, including:
- Ongoing training and career development opportunities to enhance your skills and knowledge.
- Medical, dental, life, and disability insurance plans that can be tailored to your specific needs and the needs of your family.
- Paid Holidays and Paid Time Off to ensure a healthy work-life balance.
- 401K with company match to support your retirement goals.
Work Environment and Company Culture
At blithequark, we are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We are a drug-free workplace and an Equal Opportunity Employer, participating in the E-Verify program to achieve a lawful workforce. Our company culture is built on trust, respect, and compassion, with a focus on delivering exceptional customer service and making a positive difference in the lives of those we serve.
Compensation and Perks
We offer a competitive compensation package, with a range of perks and benefits to support your well-being and career growth. These include:
- Flexible working arrangements, with the opportunity to work remotely.
- Professional development opportunities, with training and support to enhance your skills and knowledge.
- A collaborative and dynamic work environment, with a team of experienced and dedicated professionals.
Conclusion
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join the blithequark team. As a Customer Care Representative, you will play a critical role in empowering lives and making a positive difference in the lives of those we serve. Apply now to take the first step in your career with blithequark and discover a workplace that values trust, respect, and compassion.
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