Experienced Customer Delivery Lead – Driving Success in Automated Reporting and Client Onboarding at blithequark

Introduction to blithequark

At blithequark, we are pioneering the future of automated reporting, transforming the way businesses leverage data to make informed decisions. Our innovative product automates the creation of written client reports, turning structured data into actionable insights that explain what changed, why it happened, and what to do next. With a strong foundation in marketing agencies, our long-term vision is to become the default reporting engine across various verticals, empowering every team to understand their data without the need for tedious dashboard or spreadsheet analysis.

Backed by $10M in funding and trusted by renowned brands, we are growing rapidly and aiming to support 100 marketing agencies by the end of the year. Our small team of high-ownership builders is focused on redefining how businesses use data, and we are now seeking an experienced Customer Delivery Lead to join our ranks in our London office.

About the Role

As a Customer Delivery Lead at blithequark, you will play a central role in shaping what great customer delivery looks like, reporting directly to our CEO and working closely with our Product, Engineering, Commercial, and Data teams. With our customer base growing rapidly, this role will have a significant impact on the company's success. You will be responsible for owning the full customer lifecycle, from onboarding to rollout, adoption, and expansion, configuring reports, supporting data logic, and keeping multiple client workflows organized and on track.

Key Responsibilities

• Own onboarding and pilots: Lead new client implementations end-to-end, from first setup to scaling across hundreds of reports.
• Configure reports: Tailor report structures, language, and logic to match each client's needs and goals.
• Understand client workflows deeply: Dive into each agency's reporting cadence and processes, adapting blithequark's product accordingly.
• Project manage delivery: Keep multiple onboarding timelines on track, managing stakeholders, blockers, and communication.
• Create self-serve materials: Build documentation and tooling that empowers clients to take ownership.
• Drive long-term success: Partner with clients post-onboarding to ensure ongoing value, uncover new use cases, and lay the groundwork for expansion.
• Spot opportunities to expand value: Collaborate with our commercial team to surface upsell opportunities and drive deeper client adoption.
• Improve internal processes: Help scale what great delivery looks like, suggesting new workflows, tools, and standards.
• Bring insights back to the product: Share client feedback and real-world use cases with our Product and Data teams to shape roadmap priorities.

Your First Month

In your first month, you will:

• Week 1: Get familiar with blithequark's product, learn our workflows, and begin shadowing live client onboardings.
• Weeks 2–3: Own your first setup, running onboarding calls, configuring reports, and collaborating with our data team.
• Week 4: Start contributing to broader delivery improvements, whether that's documentation, tooling, or process upgrades.

Ideal Candidate

To excel in this role, you should:

• Have client-facing experience: You've worked in onboarding, implementation, or delivery and enjoyed the hands-on problem-solving that comes with it.
• Be data-literate: You're comfortable working with structured data and thinking through logic, metrics, and transformations.
• Be highly organized: You can juggle multiple clients, projects, and stakeholders without dropping the ball.
• Communicate clearly: You build great relationships with clients and collaborate well across teams.
• Have strong product sense: You enjoy digging into how things work and shaping better solutions through feedback.
• Think commercially: You understand what drives client value and how to unlock it.
• Be proactive and detail-oriented: You take initiative, love making things better, and sweat the details that matter.

Bonus Experience

While not essential, experience in the following areas would be beneficial:

• Working with marketing agency reporting workflows.
• Familiarity with BI tools or semantic layers (e.g., Looker, AgencyAnalytics, dbt, etc.).
• Experience in a startup or fast-paced delivery environment.

What We're Offering

In return for your skills and experience, we offer:

• Competitive salary and pension:

  A comprehensive compensation package that recognizes your value to our team.

• Generous stock option package:

  A chance to share in blithequark's success and growth.

• A fast-moving, high-impact role at the heart of blithequark's growth:

  The opportunity to make a real difference in our company's trajectory.

• A great team, working from a fun central London office:

  Collaborative and dynamic work environment that fosters innovation and camaraderie.

• Weekly team lunch, and meals covered after 19:30:

  We believe in taking care of our team members, both in and out of work hours.

• High-quality hardware:

  The tools you need to perform at your best.

Interview Process

Our interview process is designed to be thorough, yet efficient. Here's what you can expect:

1. Application: Send your CV and a short note on why you're interested in this role to our recruitment team. We'll review it promptly and let you know next steps.

2. Intro Call (30 mins): A friendly video chat with our CEO to learn more about your background, answer any questions you have, and align on what you're looking for.

3. Take-Home Task (2 hours max): A practical, structured task focused on onboarding planning and rollout strategy. It's designed to reflect the kind of thinking and ownership you'd bring to the role – no need for polish, just clear thinking.

4. Case Study Review (30 mins): Walk us through your task in a short session with two team members. We'll dig into your thinking, ask clarifying questions, and give you a feel for how we work.

5. (Paid) Trial Day - In-Person: Join us in our London office for a day. You'll meet more of the team, work on a small real-world task, and get a feel for what life at blithequark is like. We'll cover your time, of course.

6. Offer: If it's a strong match on both sides, we'll move quickly and make you an offer.

Conclusion

If you're passionate about delivering exceptional customer experiences, driving business growth, and working with a talented team of innovators, we want to hear from you. Apply now to join blithequark as our Customer Delivery Lead and be part of shaping the future of automated reporting.

Apply Now