Imagine a world where every child has access to an education they love, and the power of technology is harnessed to make learning a fun, engaging, and personalized experience. At arenaflex, we're committed to making this vision a reality. As a leader in education technology, we've already made significant strides in connecting teachers, children, and families through our flagship app, which is used in over 95% of US schools and reaches over 50 million children in 180 countries. Now, we're expanding our offerings to provide top-notch, 1:1 tutoring for kids through Dojo Tutor, and we need a talented Customer Experience Lead to join our team.
We're seeking a passionate and experienced manager to lead the customer support function for Dojo Tutor. As a Customer Experience Lead at arenaflex, you'll be instrumental in ensuring that our parents and families receive consistent, exceptional support and get the most from their tutoring experience. You'll work hand-in-hand with our product and operations teams to rapidly grow our capacity and efficiency, and you'll be responsible for leading and managing a diverse team of customer service agents to deliver outstanding support to our users.
To be successful in this role, you'll need to have a strong connection to our company mission and excitement for the future of Dojo Tutor. You should have at least 5 years of experience in customer support, with at least 3 years in a leadership role, and a proven track record of successfully managing and scaling customer service operations. You should also have experience working in a fast-paced customer service environment, preferably in a tech startup or education technology company.
At arenaflex, we're committed to helping our employees grow and develop in their careers. As a Customer Experience Lead, you'll have the opportunity to work with a talented team of professionals who are passionate about education and technology. You'll also have access to a range of training and development programs, including leadership development, customer service training, and education technology workshops.
At arenaflex, we're proud of our company culture, which is built on a foundation of innovation, collaboration, and mutual respect. We believe in creating a work environment that is supportive, inclusive, and fun, and we're committed to helping our employees achieve a healthy work-life balance. As a distributed company, we hire regardless of location, as long as you are willing to have significant hours overlap with one of the Americas time zones.
We offer a competitive salary range of $101,000 - $128,500 (USD), depending on experience and location. We also offer a range of perks and benefits, including flexible working hours, remote work options, and access to a range of training and development programs. We're committed to creating a work environment that is supportive, inclusive, and fun, and we're proud to offer a range of benefits that reflect our company values.
If you're passionate about education and technology, and you're excited about the opportunity to join a talented team of professionals who are committed to making a difference in the lives of children around the world, then we want to hear from you. As a Customer Experience Lead at arenaflex, you'll have the opportunity to work on a range of challenging and rewarding projects, and you'll be part of a company that is dedicated to innovation, collaboration, and mutual respect. So why not apply today and join our team of talented professionals who are shaping the future of education?
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