Introduction to arenaflex and the Industry
arenaflex is a pioneer in the cloud computing industry, offering a comprehensive and broadly adopted cloud platform that powers businesses of all sizes, from successful startups to Global 500 companies. The Media and Entertainment industry is undergoing a significant transformation, driven by the adoption of cloud technologies, changing consumer behaviors, and the need for innovative content creation and distribution strategies. As a trusted advisor and leader in this space, arenaflex is seeking an experienced Customer Practice Manager to drive strategic growth, lead transformative customer programs, and deliver exceptional results in the Media and Entertainment domain.
Job Overview
The Customer Practice Manager will be responsible for leading and supporting transformative customer programs during the pursuit, solution, and ongoing engagement stages, developing a long-term ProServe strategy, and executing against that strategy within the Media and Entertainment vertical in the United States. This is a customer-facing role that requires executive-level experience in driving business-level discussions and proposals on enterprise-level strategic solutions in the Media and Entertainment domain.
Key Responsibilities
- Lead business outcomes by articulating accelerated customer outcomes through cloud transformation
- Execute long-term strategic customer transformation roadmaps with a high bias for action to deliver results in ProServe and platform bookings in the near term
- Develop a unified account plan and pursuit plan that aligns with the arenaflex account team (direct sales)
- Establish executive relationships across business and technology groups, including executive sponsorship of programs
- Establish an internal network at arenaflex, including critical organizations such as the account team, partner team, global services organization, finance, and legal
- Assume the role of strategic advisor and expert with deep knowledge of the cross-section of the customers' business and the cloud ecosystem
- Deliver on annual bookings, revenue, and customer satisfaction targets with deal structure aligned with defined customer outcomes and arenaflex ProServe business objectives
- Support scale through shared learnings and mechanisms across the ProServe team
Essential Qualifications
To be successful in this role, candidates should have:
- A bachelor's degree or 7+ years of professional or military experience
- 5+ years of Media and Entertainment industry experience
- 8+ years of IT consulting and management experience in customer-facing roles
- A proven track record of scoping, selling, and delivering large-scale enterprise IT transformation programs
- Experience in leading solutions that include core products, third-party products, and custom-built solutions
Preferred Qualifications
In addition to the essential qualifications, preferred candidates will have:
- A consistent track record of achieving sales targets and opportunity management
- Excellent written and verbal communication skills, including workgroup leadership and executive presentations
- Domain expertise in 2 or more of the following areas: content production, media supply chain, direct-to-consumer/streaming, customer data platform/audience monetization, and generative AI for Media and Entertainment workloads
Skills and Competencies
To excel in this role, candidates should possess:
- Strong business acumen and understanding of the Media and Entertainment industry
- Excellent communication, presentation, and interpersonal skills
- Ability to think strategically and drive results in a fast-paced environment
- Strong problem-solving and analytical skills
- Ability to build and maintain strong relationships with customers, partners, and internal stakeholders
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. As a Customer Practice Manager, you will have access to:
- Ongoing training and development programs to enhance your skills and knowledge
- Mentorship and coaching from experienced leaders in the industry
- Opportunities to work on complex and challenging projects that drive business growth and innovation
- A collaborative and dynamic work environment that fosters creativity and innovation
Work Environment and Company Culture
arenaflex values diversity, inclusion, and work-life balance. Our company culture is built on the principles of:
- Embracing diversity and promoting inclusion in all aspects of our business
- Fostering a culture of innovation, creativity, and experimentation
- Providing a flexible and supportive work environment that allows employees to thrive
- Encouraging open communication, feedback, and collaboration across teams and departments
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package that includes:
- A base salary range of $138,200/year to $239,000/year, depending on location and experience
- Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package
- A full range of medical, financial, and other benefits to support your well-being and career growth
Conclusion
If you are a motivated and experienced professional looking to drive strategic growth and lead transformative customer programs in the Media and Entertainment industry, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Practice Manager, you will have the chance to work with a talented team of professionals, develop your skills and knowledge, and contribute to the success of our customers and our business. Apply now to join our team and take your career to the next level!
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