At arenaflex, we're revolutionizing the way we connect with our customers, and we're looking for talented individuals to join our team as Customer Sales and Service Call Center Representatives. As a member of our team, you'll be the voice of arenaflex, creating meaningful connections with each customer and redefining customer service. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.
**About arenaflex**
arenaflex is a global leader in communications and technology, dedicated to providing innovative solutions that empower our customers to thrive in a rapidly changing world. With a rich history of innovation and a commitment to excellence, we're shaping the future of communication and technology. As a Customer Sales and Service Call Center Representative, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences.
**Your Opportunity to Make an Impact**
As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. Your day-to-day will be filled with exciting challenges and opportunities to grow, including:
* Handling customer interactions (calls, chats, emails) in a fast-paced environment
* Accurately resolving issues related to service, billing, payments, and collections
* Explaining bills and product features clearly
* Troubleshooting basic problems and seeking higher support if needed
* Building customer confidence and loyalty by resolving issues
* Supporting various customer inquiries, including technical issues
* Working a flexible 40-hour per week schedule, which may include nights, weekends, and overtime
* Paid training to ensure your success
**What We're Looking For**
To succeed in this role, you'll need to possess the following qualities:
* Unwavering customer focus
* Strong work ethic
* Adaptability
* Problem-solving skills
* Attention to details
**Join Our Team and Enjoy Amazing Perks and Benefits**
As a member of our team, you'll enjoy a range of amazing perks and benefits, including:
* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex home phone
* Tuition reimbursement program
* Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
* Paid Parental Leave
* Medical/Dental/Vision coverage
* 401(k) plan
* Additional sick leave beyond what state and local law require may be available but is unprotected
* Adoption Reimbursement
* Disability Benefits (short term and long term)
* Life and Accidental Death Insurance
* Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
* Employee Assistance Programs (EAP)
* Extensive employee wellness programs
**Work From Home Requirements**
As a remote Work From Home (WFH) employee, you'll need to meet the following requirements:
* You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
* You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
**Career Growth Opportunities**
As a Customer Sales and Service Call Center Representative, you'll have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!
**Weekly Hours:** 40
**Time Type:** Regular
**Location:** Pueblo, Colorado
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity (EEO) employer, committed to providing a workplace that's inclusive and respectful of all individuals, regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, arenaflex will provide reasonable accommodations for qualified individuals with disabilities.
**Apply Today!**
If you're ready to join our team and make a difference in the lives of our customers, apply today!
Apply Now