At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. Our mission is to power and empower how people live, work, and play by delivering exceptional experiences that exceed our customers' expectations. As an Experienced Customer Sales and Service Representative, you'll play a vital role in helping us achieve this mission by providing top-notch customer service and sales expertise to our valued customers.
**About arenaflex**
arenaflex is a leading provider of innovative communication and technology solutions that transform the way people, businesses, and things connect with each other. Our cutting-edge products and services include cloud and security solutions, Internet of Things, and video entertainment, among others. We're committed to driving innovation, creativity, and impact in the world, and we're always looking for talented individuals who share our passion for making a difference.
**Your Role in arenaflex's Success**
As an Experienced Customer Sales and Service Representative, you'll be responsible for delivering exceptional customer experiences across our fastest and most reliable network. Your primary duties will include:
* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
* Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
* Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
* Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
* Responding to requests from customers about arenaflex products and services
* Verifying service order accuracy and completeness and making corrections/changes, as needed
* Negotiating the collection of overdue bills
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
* Managing various systems and work tools while engaging on the phone with customers
**What We're Looking For**
We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents, and you should have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations. You should take real ownership of customer concerns, and you should be driven to provide exceptional customer service.
**Essential Qualifications**
* Related Associate Degree or 2+ years' relevant experience
* Customer Service call center experience
* Previous collections experience
* Experience with selling products and services
* Customer service skills
* Demonstrated ability to communicate with detail and precision
**Preferred Qualifications**
* Experience working in a fast-paced, dynamic environment
* Proven track record of meeting or exceeding sales goals
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Familiarity with arenaflex's products and services
**What We Offer**
As an Experienced Customer Sales and Service Representative at arenaflex, you'll enjoy a competitive compensation package, including:
* A weekly wage range of $621.50 - $1,718.00, depending on your location and confirmed job-related skills and experience
* Opportunities for premium pay, such as overtime, shift differential, holiday pay, allowances, and more
* A comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
* A dynamic and supportive work environment that encourages growth and development
* Opportunities for career advancement and professional growth
**Work Environment and Culture**
As a remote role, you'll work from home with occasional in-person trainings and meetings. Our work environment is fast-paced and dynamic, with a focus on innovation, creativity, and impact. We're committed to building a culture that values diversity, equity, and inclusion, and we're always looking for talented individuals who share our passion for making a difference.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer, and we evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics. We're committed to building a diverse and inclusive workforce that reflects the communities we serve.
**Benefits and Compensation**
Our benefits are designed to help you move forward in your career, and in areas of your life outside of arenaflex. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance and tuition assistance, we've got you covered with our award-winning total rewards package.
**Scheduled Weekly Hours**
37.5 hours per week
**Where You'll Be Working**
In this remote role, you'll work from home with occasional in-person trainings and meetings.
**Test(s) Required**
SACS HTML Results
**Test Previews**
We're excited to hear from you and learn more about your qualifications for this exciting opportunity. Thank you for considering arenaflex as your next career destination!
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